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Security Operations Center (SOC) Team Member

United States of America, Columbus · Job Posted May 20, 2026
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Job Description

The Security Operations Center (SOC) Team Member supports 24/7 monitoring and response operations for Circle K stores across multiple divisions. This role is responsible for real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting of security systems. You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast-paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures. This role offers hands-on experience with enterprise-level alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement. Ability to work different shifts if needed and this position is a shift position.

Job Responsibility

  • Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
  • Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
  • Dispatch law enforcement, fire departments, and service vendors as required
  • Monitor live and recorded CCTV video using enterprise surveillance systems
  • Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
  • Support store personnel via phone and email with security-related issues
  • Document incidents accurately and maintain detailed records in security systems
  • Monitor and manage access control systems, including user access and event review
  • Maintain and update subscriber, site, and system records
  • Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
  • Communicate effectively with internal teams to ensure continuity of operations

Requirements

  • Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
  • Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
  • Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
  • Strong troubleshooting and problem-solving skills
  • Ability to manage multiple tasks in a high-volume environment
  • Strong attention to detail and decision-making accuracy
  • Ability to strictly follow procedures without deviation
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)

Nice to have

Experience in multi-site retail or high-volume monitoring environments is a strong plus

What we offer

Opportunities for growth and advancement

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