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Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facilities. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes. The SOC is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.
Job Responsibility:
Monitor all security, communications, and fire/life safety systems via provided monitoring systems
Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms
Accurately document routine and unusual events occurring on or near the facilities
Make emergency notifications necessary pursuant to policies and procedures
Proactively monitor all surveillance cameras and CCTV remote viewer programs
Monitors and responds to all security/life safety system alarms
Serve as the liaison between all departments and the security department
Handle (without delay) complaints and unusual/critical event information as directed by procedures
Requirements:
Must be 21+ years of age
Must possess a high school diploma or equivalent
Must possess one or more of the following: Service in Military Branches / Police, Bachelor's degree, 2 years of work experience in public sector dispatch or emergency operations center (PSAP, 911), 2 years of verifiable data entry experience
Advanced computer skills and proficiency
proficiency with Google Applications
Ability to quickly and efficiently analyze high stress situations
Ability to adapt in a dynamic work environment
Ability to prioritize workload based on urgency
Ability to communicate effectively
The ability to remain calm in the face of adversary/ elevated stressful situations
Be organized with strong attention to detail
Demonstrated analytic and critical thinking skills
Flexible working schedule to include nights and weekends
Ability to work in a team environment
Ability to type 40+ words per minute accurately
Heavy Customer Service Background
The ability to efficiently multitask
The ability to monitor and/or utilize multiple software programs at once
Must be able to work weekends and any shift
Must be able to type at least 40 words per minute accurately
What we offer:
Access to our exclusive technology to view and claim additional shifts to earn more
Get paid training and access to career growth opportunities
Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
Enjoy discounts on top brands and services through our Perks Program