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Security Operations Center Operator

https://www.circlek.com Logo

Circle K

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Location:
United States of America , Columbus

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Circle K Security Operations Center Operators support U.S. and Canada stores 24/7, handle alarm monitoring, dispatch emergency personnel, incident reporting, and provide technical assistance for security systems. The role involves multi-tasking, maintaining professionalism, and offering exceptional customer service and communication skills.

Job Responsibility:

  • Supports all U.S. and Canada stores 24 Hours a day and 7 days a week
  • Monitors all Circle K alarm systems and dispatches emergency personnel as needed, Police, Fire and Medical
  • Reports security incidents and provide real time response reporting to include but not limited to robbery, burglary, internal/external incident reporting and internal/external communications
  • Monitors and supports all digital video recording and camera systems in the field
  • Conduct routine alarm testing
  • Provide call center level support utilizing phone and email supporting field operations
  • Supports Access Control and Card System
  • Provide and support all Circle K systems related to Security Operations Center to include creating and follow through of work orders for security systems under the Security Operations Center umbrella
  • Data entry into multiple security software solutions, also including Microsoft Office Suite
  • Support Company with Security and Loss Prevention needs
  • Prepares and manages all reports as directed
  • Communicate effectively with the Security Operations Team to assure business continuity
  • Ability to handle both common and crisis situations calmly and efficiently
  • Must display exceptional quality customer service and communication skills
  • Neat and professional appearance
  • Must be able to multi-task

Requirements:

  • Minimum of High School Degree or GED required
  • Quick learner, ambitious and well organized/structured
  • Familiarity with Help Desk functions, processes and procedures, and quality of service measurement, including problem tracking
  • Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus
  • Experience from store operation, service management or technical support would be a plus but not needed
  • Ability to understand customer demands and come up with solutions to their problems
  • High service orientation and willing to help when needed
  • Must be computer literate in Word and Excel
  • Good teamwork skills

Nice to have:

  • Experience from store operation, service management or technical support
  • Familiarity with Help Desk functions, processes and procedures
What we offer:
  • Medical, Vision, Dental, & Life Insurance
  • Bi-Weekly Pay
  • Full-Time Work
  • Large, Stable Employer
  • Work With Fun, Motivated People
  • Task Variety
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts Available
  • Tuition Reimbursement

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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