Security Operations Center Operator

• Proactive monitoring of surveillance cameras specifically utilizing experience to identify and assess unusual activity that puts the business, people or property at risk
• Report and investigate all matters affecting the integrity of Thoroughbred and Standardbred racing at all Woodbine Entertainment Group (WEG) facilities
• Upon identification of any unusual activity, use sound judgment to respond and report appropriately
• Document and conduct impartial investigations into all offences and criminal activity on WEG Property and affecting WEG
• Ensure immediate response to any alarms from motion or access control entry issues
• Thoroughly investigate any incidents reported, including any findings or determinations. Prepare accurate investigative reports and video evidence that are reliable and defensible in the event of any potential legal action
• Attend court and hearing(s) and give evidence or observe and report on related matters
• Initiate investigations into WEG employee matters for disciplinary action and when internal breaches of security are suspected, partnering with the PX department when required
• Receive and communicate emergency messages and make appropriate notifications
• Sort and prioritize operational email/call traffic and make appropriate notifications based on established criteria
• Provide support to special events, including retention program, surveillance, operational planning and risk assessments
• Develop/enforce security measures to be followed and oversee covert and electronic surveillance
• Investigate and report unlawful use of broadcast signals
• Identify and track crime patterns affecting WEG properties and report to Management
• Follow up on all investigations to ensure accurate and effective completion
• Work as a team member to continuously improve operational effectiveness, improve SOPs, and deliver guest support
• Investigate and respond to integrity issues quickly and thoroughly, ensuring appropriate action taken. Coordinate and conduct all investigations into criminal activities and contravention of AGCO and WEG rules with complete confidentiality
• Liaise with Municipal, Provincial and Federal Police Forces, AGCO Investigators, and Law enforcement agencies
• Work effectively with SSOC and security staff
• Conduct all duties and responsibilities of the Security Supervisor and monitor Security guards in compiling reports showing primary investigation, as required
• Provide support and emergency information to deployed personnel
• Use Microsoft Office tools and Resolver CORE for analysis and communication
• Log shift activity of various guards/buildings using different systems and processes

• Post-secondary education in a related field of law or law enforcement, security administration, investigations, surveillance, or an approved equivalent combination of education, certification/accreditation, or relevant experience
• One to two years of experience
• Must be able to use MS Office Suite (MS Word, MS Excel). Experience with associated business software (e.g. Genetec, CORE, etc.) strongly preferred
• Must possess a valid Ontario Private Investigator License or Dual License
• Must be able to obtain a racing AGCO license
• First Aid/CPR training or certification

Experience with associated business software (e.g. Genetec, CORE, etc.) strongly preferred