Security Operations Center Operator

• Report all emergency and non-emergency incidents to Manager and proactively respond to any emergency and non-emergency incidents, according to SOC Procedure
• Assist Asset Protection & Security Field Operations Team with internal/ external investigation, and audits as needed
• Safekeep all equipment and report any faulty or missing equipment
• Remote surveillance of overnight security monitoring and dispatch overnight security patrol as needed such as after hours emergency assistance for overnight team members
• Video verification and retention of Risk Management, General Liability, Workers’ Compensation, Human Resources, investigations, Law Enforcement investigation requests, internal and external incidents. Upload video files for case management system
• Audits, such as but not limited to, of safety, security, dishonesty, working off the clock, and food portion control
• First to be notified, respond, and able to view live surveillance for alarm calls. Cancel and dispatch law enforcement and fire department after video verification of incidents. Request service for burglar alarm activations related to system failure
• Provide emergency access to stores to remotely arm and disarm alarms, issue temporary alarm codes, manage access to buildings with knock boxes, and access for overnight services and maintenance
• Monitoring external storage rooms to contact law enforcement for any incidents
• Business continuation response for civil unrest, natural disaster, power outage, and emergency notifications

• High School Diploma and/or equivalent
• Prior Video Surveillance and Investigative Experience preferable
• Bilingual English/Spanish is a plus
• Strong motivational, initiative, observative skills
• Promoting a positive, desirable and safe atmosphere within the stores, warehouses, offices and properties
• Outstanding oral and written communication skills, with the ability to communicate professionally and effectively to diverse individuals and groups

Bilingual English/Spanish is a plus