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The Security Operations Center Operator(SOC) Operator, under the direction of the SOC Manager, is responsible for incident response and assists in internal/ external investigations and video downloads as needed.
Job Responsibility:
Report all emergency and non-emergency incidents to Manager and proactively respond to any emergency and non-emergency incidents, according to SOC Procedure
Assist Asset Protection & Security Field Operations Team with internal/ external investigation, and audits as needed
Safekeep all equipment and report any faulty or missing equipment
Remote surveillance of overnight security monitoring and dispatch overnight security patrol as needed such as after hours emergency assistance for overnight team members
Video verification and retention of Risk Management, General Liability, Workers’ Compensation, Human Resources, investigations, Law Enforcement investigation requests, internal and external incidents. Upload video files for case management system
Audits, such as but not limited to, of safety, security, dishonesty, working off the clock, and food portion control
First to be notified, respond, and able to view live surveillance for alarm calls. Cancel and dispatch law enforcement and fire department after video verification of incidents. Request service for burglar alarm activations related to system failure
Provide emergency access to stores to remotely arm and disarm alarms, issue temporary alarm codes, manage access to buildings with knock boxes, and access for overnight services and maintenance
Monitoring external storage rooms to contact law enforcement for any incidents
Business continuation response for civil unrest, natural disaster, power outage, and emergency notifications
Requirements:
High School Diploma and/or equivalent
Prior Video Surveillance and Investigative Experience preferable