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Security Operations Center Dispatcher

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Allied Universal®

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Location:
United States , Sweetwater

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Category:
-

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Contract Type:
Not provided

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Salary:

18.25 USD / Hour
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Job Description:

As a Security Operations Center Dispatcher - Mall Patrol in Sweetwater, FL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Patrol Unarmed Officer with Allied Universal at a busy retail mall location, you will conduct routine patrols and maintain a visible presence that can help to deter security-related incidents. You will assist shoppers and tenants with directions, service needs, and incident reporting while communicating clearly with your team. Bring an agile, reliable, and innovative mindset to a people-first culture built on teamwork and integrity.

Job Responsibility:

  • Provide customer service to clients and guests at a retail mall location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities
  • Conduct regular and random patrols throughout common areas, corridors, parking areas, loading and service areas, and the perimeter to help to deter unwanted activity and identify maintenance or operational concerns
  • Respond to incidents and critical situations in a calm, problem-solving manner, including assisting with guest disturbances, trespass warnings, lost child or missing person reports, and medical calls, then notifying appropriate personnel
  • Monitor access points and tenant or contractor activity as assigned, help to maintain orderly foot traffic during peak shopping periods and/or special events, and provide directions and information to visitors
  • Document patrol activity and incidents using written reports and/or electronic systems, communicate observations to mall management and Allied Universal leadership, and follow post orders and escalation procedures

Requirements:

  • Have a minimum of 2 or more years of security experience
  • Must be at least 21 years of age
  • Customer service experience is preferred
  • A state, county, or city issued security license is preferred
  • Ability to lift up to 20 pounds is preferred
  • Be at least 18 years of age for unarmed roles
  • 21+ years of age for armed roles
  • Possess a high school diploma or equivalent
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • A valid driver’s license will be required for driving positions only

Nice to have:

  • Customer service experience is preferred
  • A state, county, or city issued security license is preferred
  • Ability to lift up to 20 pounds is preferred
What we offer:
  • Access to our exclusive technology to view and claim additional shifts to earn more
  • Get paid training and access to career growth opportunities
  • Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
  • Enjoy discounts on top brands and services through our Perks Program
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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