Security Operations Assistant Account Manager Job at Allied Universal® (Whippany)

Security Operations Assistant Account Manager

Allied Universal is looking to hire an Assistant Account Manager. The Assistant ...

Location

United States , Jessup

Salary:

78561.81 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent
Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
Professional, articulate and able to use good independent judgment and discretion
Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response

Job Responsibility

Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training. Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed
Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k)
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Security Operations Assistant Account Manager

Allied Universal® is looking to hire an Assistant Site Manager - Gaithersburg Se...

Location

United States , Gaithersburg

Salary:

61780.00 - 71780.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

A bachelor's degree from an accredited institution. An associate degree with additional relevant experience, or substantial directly related experience in lieu of a degree, may be considered
At least 3 years of experience managing employees in a command center, 911 dispatch center, or similar operational environment
At least 3 years of experience in a related field such as security, law enforcement, public safety, corrections, emergency response, detention, social work, or a comparable operational field
Strong computer proficiency, including Microsoft Teams, Word, Excel, PowerPoint, and Outlook
Experience working with security and incident management platforms is preferred, including systems such as AXIS Camera Station, C-Cure 9000, Eptura Visitor Management System, Rave Mobile Safety Suite, and Heliaus Incident Management
Strong leadership, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a 24/7 operational environment
Experience reviewing incidents, managing investigative follow-up, and maintaining accurate, defensible documentation in a high-accountability operational environment
Experience using data, metrics, and reporting tools to monitor operational performance, identify trends, and support leadership decision-making
The ability to be accessible by mobile phone 24/7/265 to support operational needs

Job Responsibility

Assist with the planning, organization, scheduling, staffing, and daily management of 24/7 Command Center operations and site security functions
Support daily 24/7 Command Center operations, including call handling, dispatch, incident triage, incident escalation, system monitoring, and event documentation
Assist in supervising contract security personnel and help ensure appropriate staffing, shift coverage, accountability, and operational continuity across all posts
Support onboarding, on-the-job training, recurrent training, and emergency preparedness exercises for Command Center Operators and security personnel
Help ensure compliance with client and company policies, post orders, SOPs, reporting standards, and other operational requirements
Maintain close coordination with site leadership to ensure timely follow-up, escalation, documentation, and review of security incidents and events
Review reports, logs, duty records, and operational documentation for completeness, accuracy, and compliance
Monitor incident trends, workflow, and performance metrics
prepare reports and recommend process improvements to strengthen service delivery and reduce risk
Assist in coordinating drills, tabletop exercises, and live emergency response exercises, support after-action reporting and continuous improvement

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k)
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Security Operations Armed Assistant Account Manager

The Assistant Account Manager job is responsible for assisting the Account Manag...

Location

United States , Newark

Salary:

65000.00 - 75000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent
Minimum three (3) - five (5) years of professional-level experience required
Prior experience in the security industry, law enforcement and/or military required
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment
Must be Prior Law Enforcement
Must have Active Armed SORA License
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Job Responsibility

Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location
Assigns work tasks to Security Professionals and directs their work throughout the day
First direct supervisory contact for shift supervisors or for Security Professionals, regarding performance, operations, and department needs
Responsible for supervising, motivating, coaching and training
Responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assist the Account Manager in conducting interviews and evaluating new employees
Responsible for conducting on-the-job training of new employees assigned to post
Oversees all reports, logs and pass downs generated by and for the Security Department
Distributes communications and other information to Security Professionals at post as directed

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Retail Security Operations Account Manager

Allied Universal is looking to hire a Retail Account Manager. The Account Manage...

Location

United States , Philadelphia

Salary:

89008.00 - 99008.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Four year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills required
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Job Responsibility

Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by Client or District Manager
Communicate staffing needs via Requisition Form

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
unused vacation is only paid out where required by law

Fulltime

Assistant Security Account Manager

Allied Universal is looking to hire an Assistant Account Manager. The Assistant ...

Location

United States , Dallas

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent
Minimum three (3) - five (5) years of professional-level experience required
Prior experience in the security industry, law enforcement and/or military required
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Demonstration of strong customer service orientation required
Professional, articulate and able to use good independent judgment and discretion
Ability to train and coach others

Job Responsibility

Assisting the Account Manager with all supervisory, training and operations functions at the assigned post
Under the direction of the Account Manager, assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location
Assigns work tasks to Security Professionals and directs their work throughout the day
This position is the first direct supervisory contact for shift supervisors or for Security Professionals, regarding performance, operations, and department needs
Responsible for supervising, motivating, coaching and training
Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assist the Account Manager in conducting interviews and evaluating new employees
Responsible for conducting on-the-job training
Oversees all reports, logs and pass downs generated by and for the Security Department

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k) or Supplemental Income Plan
Eight paid holidays annually
five sick days
four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Assistant Security Account Manager

Allied Universal is looking to hire an Assistant Account Manager. The Assistant ...

Location

United States , San Francisco

Salary:

100000.00 - 115000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent
Minimum three (3) - five (5) years of professional-level experience required
Prior experience in the security industry, law enforcement and/or military required
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
Professional, articulate and able to use good independent judgment and discretion
Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently

Job Responsibility

Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location
Assigns work tasks to Security Professionals and directs their work throughout the day
This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs
Responsible for supervising, motivating, coaching and training
Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assist the Account Manager in conducting interviews and evaluating new employees
Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made
This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Oversees all reports, logs and pass downs generated by and for the Security Department

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Assistant Security Account Manager

Location

United States , Chicago

Salary:

62000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Minimum high school diploma or equivalent
Minimum three (3) - five (5) years of professional-level experience required
Prior experience in the security industry, law enforcement and/or military required
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
Professional, articulate and able to use good independent judgment and discretion

Job Responsibility

Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location
Assigns work tasks to Security Professionals and directs their work throughout the day
This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs
Responsible for supervising, motivating, coaching and training
Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assist the Account Manager in conducting interviews and evaluating new employees
Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made
This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Oversees all reports, logs and pass downs generated by and for the Security Department

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Assistant Security Account Manager Bilingual For Pharmaceutical

Allied Universal®, North America's leading security and facility services compan...

Location

Puerto Rico , Juncos

Salary:

41600.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of five (5) years of experience in the private security industry
Minimum of two (2) years of experience in security management
Minimum of two (2) years of experience driving operational goals and metrics
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

Job Responsibility

Lead and mentor a team of Supervisors by providing coaching, support, and recognition, while fostering accountability
encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction
develop and implement corrective action plans for identified opportunities for operational improvement
Deliver high-quality service to our client by strategically overseeing Supervisors, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity when requested by the Account Manager
Identify and mitigate security risks
develop and implement security protocols, training, and response plans
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Ensure consistent security officer service delivery across multiple site locations

What we offer

Medical, dental, vision, basic life, and disability insurance as per requirements
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

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Security Operations Assistant Account Manager

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