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Security Operations Assistant Account Manager

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Allied Universal®

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Location:
United States , Gaithersburg

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Category:
-

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Contract Type:
Employment contract

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Salary:

61780.00 - 71780.00 USD / Year
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Job Description:

Allied Universal® is looking to hire an Assistant Site Manager - Gaithersburg Security Operations Center (GSOC) Manager to support the daily leadership and operation of a 24/7 Security Operations Center and on-site security program in Gaithersburg, Maryland. This position plays a key role in supervising contract security personnel, supporting Command Center operations, maintaining compliance with client and company standards, and ensuring the site is prepared to respond effectively to routine operations, incidents, and emergencies. This role also serves as a critical leader in incident oversight, investigative coordination, emergency event support, and the analysis of operational data to drive performance, accountability, and continuous improvement.

Job Responsibility:

  • Assist with the planning, organization, scheduling, staffing, and daily management of 24/7 Command Center operations and site security functions
  • Support daily 24/7 Command Center operations, including call handling, dispatch, incident triage, incident escalation, system monitoring, and event documentation
  • Assist in supervising contract security personnel and help ensure appropriate staffing, shift coverage, accountability, and operational continuity across all posts
  • Support onboarding, on-the-job training, recurrent training, and emergency preparedness exercises for Command Center Operators and security personnel
  • Help ensure compliance with client and company policies, post orders, SOPs, reporting standards, and other operational requirements
  • Maintain close coordination with site leadership to ensure timely follow-up, escalation, documentation, and review of security incidents and events
  • Review reports, logs, duty records, and operational documentation for completeness, accuracy, and compliance
  • Monitor incident trends, workflow, and performance metrics
  • prepare reports and recommend process improvements to strengthen service delivery and reduce risk
  • Assist in coordinating drills, tabletop exercises, and live emergency response exercises, support after-action reporting and continuous improvement
  • Support scheduling, timekeeping, payroll-related coordination, and other administrative functions as needed
  • Support the effective use of security systems and applications, including AXIS Camera Station, C-Cure 9000, Eptura Visitor Management System, Rave Mobile Safety Suite, PinPoint and Heliaus Incident Management
  • Step into operational roles during staffing gaps and perform the duties of Site Manager, Command Center Operator, or Security Officer as required
  • Lead and support comprehensive investigation and incident oversight activities
  • Provide operational support during emergency incidents, critical events, drills, and site disruptions
  • Develop, maintain, and enhance operational analytics, including tracking, trending, metrics reporting, and dashboarding
  • Analyze recurring incident patterns, operational gaps, and key performance indicators, and provide data-informed recommendations

Requirements:

  • A bachelor's degree from an accredited institution. An associate degree with additional relevant experience, or substantial directly related experience in lieu of a degree, may be considered
  • At least 3 years of experience managing employees in a command center, 911 dispatch center, or similar operational environment
  • At least 3 years of experience in a related field such as security, law enforcement, public safety, corrections, emergency response, detention, social work, or a comparable operational field
  • Strong computer proficiency, including Microsoft Teams, Word, Excel, PowerPoint, and Outlook
  • Experience working with security and incident management platforms is preferred, including systems such as AXIS Camera Station, C-Cure 9000, Eptura Visitor Management System, Rave Mobile Safety Suite, and Heliaus Incident Management
  • Strong leadership, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a 24/7 operational environment
  • Experience reviewing incidents, managing investigative follow-up, and maintaining accurate, defensible documentation in a high-accountability operational environment
  • Experience using data, metrics, and reporting tools to monitor operational performance, identify trends, and support leadership decision-making
  • The ability to be accessible by mobile phone 24/7/265 to support operational needs

Nice to have:

  • Experience working in a Security Operations Center environment
  • Experience supporting or delivering employee training, onboarding, and professional development
  • Experience conducting audits, quality control checks, compliance reviews, and incident documentation reviews
  • Experience coordinating drills, emergency exercises, investigations support, or business continuity activities
  • Experience delivering or coordinating First Aid/CPR training
  • Experience building or maintaining dashboards, tracking and trending incident data, and producing operational reports for leadership review
  • Experience supporting emergency management, critical incident coordination, after-action review, and performance metric analysis in a 24/7 environment
What we offer:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401 (k)
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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