Security Operations Armed Assistant Account Manager Job at Allied Universal® (Newark)

Job Description

The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures.

Job Responsibility

Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location
Assigns work tasks to Security Professionals and directs their work throughout the day
First direct supervisory contact for shift supervisors or for Security Professionals, regarding performance, operations, and department needs
Responsible for supervising, motivating, coaching and training
Responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
Assist the Account Manager in conducting interviews and evaluating new employees
Responsible for conducting on-the-job training of new employees assigned to post
Oversees all reports, logs and pass downs generated by and for the Security Department
Distributes communications and other information to Security Professionals at post as directed
Manages and supervises all sub-units within the Security Department
May generate work orders and attached paperwork for extra security coverage requests
Responds to minor incidents that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
Identifies any personnel problems occurring at posts and forward any such issues to Account Manager or Field Supervisor as appropriate
May be responsible for writing a report of the situation or assisting with an investigation
Responsible for making recommendations for counseling and/or disciplinary action, including termination
May be responsible for administering counseling or disciplinary actions
Responds to client or site emergencies as they arise
Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
May occasionally perform Security Professional type job duties on an as-needed basis by standing post

Requirements

Minimum high school diploma or equivalent
Minimum three (3) - five (5) years of professional-level experience required
Prior experience in the security industry, law enforcement and/or military required
Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment
Must be Prior Law Enforcement
Must have Active Armed SORA License
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
Professional, articulate and able to use good independent judgment and discretion
Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
Outstanding verbal and written communication skills required
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response

Nice to have

College education or business classes
Experience in scheduling, operations or other functions of security industry
Ability to write effective and concise reports in neat, legible handwriting is required
Working knowledge of Microsoft Office software and email

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

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Security Operations Armed Assistant Account Manager

Job Description

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