Security Officer Job at Four Seasons (San Francisco)

Security Officer

Four Seasons

Location:
United States of America , San Francisco

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

34.50 USD / Hour

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Job Description:

The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property’s physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum Residential satisfaction while complying with all Four Seasons’ guidelines and policies.

Job Responsibility:

Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism
Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures
Patrol building noting and correcting safety, security, and fire hazards
Respond with urgency to all emergency conditions and events such as medical assistance / injuries, fires, power failures, floods, leaks, etc
Implement all policies and procedures regarding security and safety
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors
Write comprehensive incident reports and conduct thorough investigations with discretion
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training
Provide services addressing residential unit electronic lock problems / reprogramming and basic maintenance
Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control
Completing the daily log and the shift checklist, including pass-down information for the upcoming shift
Complete related duties and special projects as assigned by the Assistant Director of Security
Demonstrate professional communication when utilizing all two-way radios and company issued mobile cell devices
Work harmoniously and professionally with co-workers and supervisors
Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods
Receiving, processing, and delivery of packages/parcels for residents and building related management personnel
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Requirements:

Troubleshooting and problem-solving skills
Strong verbal and written communication skills
Strong customer satisfaction/people skills
Ability to multi-task in a high volume and demanding environment
Fluent in English, reading and writing
At least 1 year of Security experience required, preferably in the Hospitality field
Ability to utilize computer equipment and use email
Must be able to work with minimal supervision and be pro-active in their approach to problem resolution
Well-groomed professional appearance and demeanor
Must be flexible with schedule
able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles

Nice to have:

At least 1 year of Customer Service experience is preferred
experience with MS Office, Access Control systems, CCTV Systems, etc. is preferred

What we offer:

Medical, dental, & vision
401K Retirement plan with matching
New Parental Leave
Paid holidays, vacation, and sick pay
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
401(k) Retirement Plan
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Culinary, retail and wellness experiences at special rates

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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