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We are seeking a vigilant, confident, and customer-focused Security Officer to join our experienced team. You’ll be responsible for ensuring the safety and security of the venue, protecting guests and staff, and supporting the smooth running of operations across the building while requirements under the Gambling Act 2005, Licensing Act 2003 and other relevant legislation and guidance are complied with.
Job Responsibility:
Monitor guest activity and respond to incidents calmly and professionally
Carry out regular patrols and maintain a visible presence throughout the venue
Deliver excellent customer service and resolve complaints and issues between customers and staff
Assist with access control, crowd management, and emergency procedures
Liaise with other departments to support guest service and operational needs
Complete incident reports and maintain accurate records
Uphold policy, licensing and regulatory standards at all times
Requirements:
Valid SIA Door Supervisor Licence is essential
Excellent communication and conflict resolution skills
A calm, professional, and approachable manner
Ability to work effectively in a fast-paced, high-profile environment
Flexibility to work 12-hour shifts across a rotation that includes nights, weekends and bank holidays
You must be over 18 years of age
Nice to have:
Previous casino or nighttime economy experience being advantageous
What we offer:
Additional tronc monthly payments
50% discount in the Hippodrome Casino's restaurants & bars
30% off Magic Mike Live tickets for friends and family
Enhanced maternity & paternity pay
Mental health and wellbeing support through our Employee Assistance Programme
Access to discounts for many retailers, leisure, food and entertainment establishments
Season ticket loans
Salary exchange Cycle to Work & Tusker electric vehicle schemes