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Security Officer

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Four Seasons

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Location:
United States of America , East Palo Alto

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

30.14 USD / Hour
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Job Description:

Four Seasons is currently looking for a Security Officer. The essential function of the job is to assist the Hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, Hotel property, building and grounds.

Job Responsibility:

  • Assist Hotel team with responsibility to ensure the protection of guests, patrons, and associates
  • their property, Hotel property, building and grounds
  • Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards
  • Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required
  • Respond to all emergency calls including Emergency Response team calls
  • Will assist in the Fire Command center when needed
  • Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures
  • Patrol building noting and correcting safety, security, and fire hazards
  • Able walk/run upstairs carrying a fire extinguisher
  • Implement all policies and procedures regarding security and safety
  • Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control
  • Assist with Worker’s Compensation, complete reports, and maintain a health and safety
  • Write comprehensive incident reports and conduct thorough investigations
  • Maintain report records, assist and follow-up on investigations, and approve reports and logs
  • Initiates and assists General liability reports
  • Promotes loss prevention through training and awareness throughout the building to reduce claims
  • Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person
  • Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations
  • Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc
  • Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training
  • Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out
  • Participate and take an active role in the development and implementation of the hotel’s fire plan
  • In addition to testing the hotel’s Fire and Emergency Response preparedness
  • Works harmoniously and professionally with co-workers and supervisors

Requirements:

  • At least 1+ years of security experience, preferably within Hotels
  • Apply an ethical approach to the outcome of situations
  • Strong interpersonal and relationship-building skills to work with peers, superiors, and clients
  • Work in a safe, prudent, and organized manner
  • Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
  • Reading, writing and oral proficiency in the English language
  • Ability to multi-task in a high volume and demanding environment
  • Strong problem solving skills, ability to handle difficult situations and guests
  • Must provide work authorization document - proof of eligibility to work in the United States of America
What we offer:
  • Medical, dental, and vision insurance
  • Holiday, vacation, and sick pay
  • 401k participation with a company matching program
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Free employee meals prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Free employee parking

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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