Security Officer Job at Marriott Bonvoy (Raleigh)

Job Description

The Security Officer promotes a safe and welcoming environment for guests and associates by maintaining order, enforcing property policies, and responding to incidents. This role is responsible for patrolling hotel grounds, monitoring security systems, and investigating and documenting events such as theft, injury, or property damage.

Job Responsibility

Patrol interior and exterior areas to identify safety risks, suspicious behavior, or security breaches
Monitor and document activity from security cameras, reporting any unusual or unsafe conditions
Control access to associate entrances, issue and collect visitor passes, and safeguard hotel keys
Respond to incidents including theft, property damage, unlawful entry, or guest disturbances, creating clear written reports
Assist with lost and found, secure property, and maintain detailed activity logs
Support emergency response efforts including fire, medical, severe weather, or evacuation procedures
Generate associate identification cards and assist with other security-related administrative tasks
Collaborate with hotel leadership and associates to ensure a safe and positive guest experience

Requirements

Previous security, hospitality, or customer service experience preferred
Knowledge of CCTV operations is a plus
CPR and First Aid certification (or willingness to obtain after hire)
Ability to write clear, professional incident and investigative reports
Strong interpersonal skills with the ability to remain calm and tactful in stressful situations
Basic computer skills (Microsoft Office Suite)
Bilingual in English and Spanish preferred
Must be able to work both 2nd and 3rd shifts

Nice to have

Knowledge of CCTV operations
Bilingual in English and Spanish

What we offer

Medical, Dental, and Vision insurance (starting Day 1)
Life Insurance and Disability Insurance
Paid Parental Leave
DailyPay option
Employee Assistance Program (EAP)
401(k) with company match
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
Leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences

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