Security Officer Job at Four Seasons (Seattle)

Job Description

Four Seasons Hotel Seattle is looking for a Security Officer who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Security Officer will be a member of a small dynamic team delivering great service to our internal and external guests. This position reports to the Director of Security.

Job Responsibility

Assist hotel team with responsibility to ensure the protection of guests, patrons and associates
their property, hotel property, building and grounds
Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards
Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by completing safety inspections and providing training as required
Respond to all emergency calls including Emergency Response team calls
Will assist in the Fire Command center when needed
Display complete knowledge of the fire/life system and all support systems, their functions and emergency response procedures
Patrol building noting and correcting safety, security, and fire hazards
Able walk/run up stairs carrying a fire extinguisher
Implement all policies and procedures regarding security and safety
Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control
Respond properly in any hotel emergency safety situation
Assist with Workers’ Compensation, complete reports, and maintain health and safety
Write comprehensive incident reports and conduct thorough investigations
Maintain report records, assist and follow-up on investigations, and approve reports and logs
Initiates and assists general liability reports
Promotes loss prevention through training and awareness throughout the building to reduce claims
Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person
Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out
Participate and take an active role in the development and implementation of the hotel’s fire plan
In addition to testing the hotel’s Fire and Emergency Response preparedness
Works harmoniously and professionally with co-workers and supervisors
Collect, log and distribute lost and found left by guests or visitors on the property
Perform bag checks of employees leaving property

Requirements

At least 1 year of security experience, preferably within Hotels
High School diploma - Bachelor’s Degree Preferred
Apply an ethical approach to the outcome of situations
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Work in a safe, prudent and organized manner
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
U.S. work authorization is required

Nice to have

Initiative
Ethics
Communication Skills
Common Sense
Civility
Service Mentality
Humility
Controlled Temper
Thirst for New Knowledge

What we offer

13 Days Paid Time Off + 10 Paid Holidays/year
Medical, Dental, & Vision Insurance
401K Retirement Savings Plan, plus Employer Match Program
Complimentary Room Nights and Discounted Rates
Complimentary Meals in our Employee Cafeteria
Complimentary Uniform Care & Dry Cleaning
Employee Assistance Program
Investment in your Wellbeing
Paid Parental Leave & Short-Term Disability
Life Insurance
Bereavement & Jury Duty Pay
FMLA & WA State Leave
Personal, Medical, & Military Leave options
Tuition reimbursement
Training Programs
Growth & Development Opportunities

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