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We are looking for a Security Officer to join our Security team, working 35 hours per week (9:00am-4pm Monday to Friday working alternate Saturdays 8am-4pm) based at Civic Offices Portsmouth. Managed by the Operations Manager, you will be part of the Security Team based at Civic Offices.
Job Responsibility:
Working with minimal supervision, following clear guidelines in the Security Handbook and use of Force Policy
Customer Service is the key function of the role
Working in reception assisting customers with their enquiry's and providing staff and customers with reassurance if anti-Social behaviour occurs and operate within SIA guidelines to manage customers safely where needed
Work alongside the social care teams to provide a safe working environment for staff and customers
Requirements:
Hold a current SIA license and be willing to attend training to keep this in date
Must have experience of working in a customer focused environment
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
Be able to diffuse Anti-Social behaviour should it occur in the reception and work in accordance with both Use of Force Policy and SIA guidelines this includes the wearing of PPE
Be able to quickly triage social care clients and direct them to the best route to access services, this will be for both adult and children's clients
Manage the goods inwards deliveries and record with delivery log when required
Provide immediate response to Fire alarms and carry out the role of Staff Controller
Liaise directly with the probation service and provide immediate response to violent incidents
Create ID cards using Paxton Net2 software and undertake training to reach required standard