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Monitors, responds and trains for emergency/security systems and incidents. Is the safety and policy leader for the overnight shift. Assists guests and employees with operational tasks. Responds as a 1st responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.
Job Responsibility:
Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates
their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments’ rules, policies and standards
Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required
Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures
Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher
Implement all policies and procedures regarding security and safety
Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control
Respond properly in any hotel emergency safety situation
Assist with Worker’s Compensation, complete reports, and maintain a health and safety
Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims
Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person
Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out
Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness
Works harmoniously and professionally with co-workers and supervisors
Requirements:
At least 1+ years of security experience, preferably within Hotels
High School diploma - Bachelors Degree Preferred
Apply an ethical approach to the outcome of situations
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Work in a safe, prudent and organized manner
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
What we offer:
Wage: $25.88 per hour
Comprehensive health and vision insurance
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay, disability coverage and life insurance
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide