Security officer Job at 360 Resourcing Solutions (London)

Job Description

The position is based in the Bunker at 2 Courtfield Road, the directive is to supply a robust security service to AMPL at Gloucester Park Arcade between the hours of 06:30-23:30 Monday to Sunday, 365 days annually. You will be expected to cross train and oversee all AMPL buildings and environments and assist where required during your shift.

Job Responsibility

Assist in the management of the security contract at the client’s premises
Be the site lead with all procedures
Ensure Assignment Instructions are always maintained and adhered to
Ensure that all Unitrust personnel follow the correct dress code
Develop relationships onsite with tenants, suppliers & contractors
Security oversight regarding activities in Arcade
Management of access to the loading bay area
Escalation controller and main point of contact for APML/Cheval
Update and upkeep of all escalation lists and contact details
Open close retail arcade
Investigations of incidents
To record and report all incidents & accidents
To keep security records and logs up to date
Post/mail duties with accurate record keeping
Admin duties to include compliance documentation
To act as incident controller
To monitor, train and certify staff
To deal with staff and visitors enquiries and requests
Initialise call out procedures in the event of an emergency
To comply with applicable environmental, health and safety policies
Early identification and mitigation of any threats
Have an outstanding knowledge of the premises
Record details of any suspected criminal activity on the premises
Booking in and management of deliveries on site
Deliver outstanding customer service to staff and visitors
Take an active interest in, and give commitment to the client
Ensure that the environment and service is truly excellent and beyond expectation
Be flexible and adaptable to all tasks or challenges
Be highly presentable, accountable
take responsibility and ownership for any tasks identified or allocated
Ensure all contact, internal or external
courteous, polite, professional, and respectful
Ensure complete client/tenant/other service provider confidentiality
Appropriate use of CCTV/access control and any other electronic management system
Be familiar with all Security and Emergency procedures on site
All Assignment Instructions and Risk Assessments are to be reviewed and maintained
Embrace and deliver the bespoke training requirements
Assist retails units where permissible (do not get directly involved in any theft scenarios in Arcade)

Requirements

Excellent communication skills
Interpersonal skills and confidence are a must
Exceptional customer service skills
Reliable, trustworthy, and punctual
Resilient and calm under pressure with the ability to multi-task
Self-confidence and an interest in self-development
Ability to work to instruction and on your own initiative where required
Computer literate and confident with the use of Microsoft Office programmes
Demonstrate an awareness of security threats
Flexibility regarding working practices, hours, and responsibilities
Enhanced communication, listening and customer service skills
Operation of any CCTV/access control communications
GDPR management

What we offer

Virtual GP
Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training
Discount Platform
Wellbeing Platform
Living Wage Foundation Service Provider

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