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Reporting to the Security Manager of W Edinburgh, as Security Officer you will play an integral role in ensuring the safety and security of all guests, employees and the property, including accident and fire prevention and response. Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is organized, detail-oriented and dedicated!
Job Responsibility:
Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Conduct daily physical hazard inspections
Respond to accidents, contact Emergency Medical Services or administer first aid/CPR as required
Assist guests and employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest and employee disturbances
Complete incident reports to document all Security related incidents
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Complete a Security shift summary/daily activity report
Maintain confidentiality of all Security and property reports/documents
Conduct investigations and gather evidence, including interviews with relevant parties
Address guests' service needs in a professional, positive, and timely manner
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Requirements:
The ability to stay calm under pressure
The ability to inspire confidence in others
Strong multi-tasking and prioritization skills
Sophisticated communication skills
Previous experience working in five star, luxury hotels
A positive mindset
A genuine passion for working in hospitality
What we offer:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world