Security Officer Job at Four Seasons (Philadelphia)

Job Description

The Four Seasons Hotel Philadelphia is seeking a Hotel Security Officer to join our Security team. As a Security Officer, you will play a vital role in ensuring the safety and security of guests, employees, and hotel property. You will monitor hotel premises, respond to incidents, enforce policies, and provide exceptional guest service while maintaining a calm and professional demeanor at all times.

Job Responsibility

Patrol hotel grounds, guest floors, public areas, and back-of-house spaces to ensure a safe and secure environment
Monitor CCTV and alarm systems, reporting any suspicious activity or safety hazards
Respond promptly to emergencies, including medical situations, fire alarms, security breaches, and guest concerns
Document and report all incidents accurately and in a timely manner using hotel security software
Assist with crowd control during hotel events and maintain a visible presence in public areas
Support hotel staff and management in managing disruptive behavior and ensuring compliance with hotel policies
Provide courteous and professional assistance to guests, including directions, information, or support during emergencies
Coordinate with local law enforcement or emergency services as needed
Uphold the hotel's high standards of confidentiality, discretion, and professionalism

Requirements

High school diploma or equivalent (required)
Prior security, military, or law enforcement experience preferred but not required
Basic computer skills are required, including the ability to use email, incident reporting software, and CCTV monitoring systems
Strong communication and interpersonal skills with a guest-focused approach
Ability to remain calm and professional under pressure
Basic knowledge of safety and emergency procedures (fire, medical, evacuation)
Physical ability to stand, walk, and patrol for extended periods and respond quickly to incidents
Ability to work flexible shifts, including nights, weekends, and holidays
Valid security license or certification (if required by local/state regulations)
CPR/First Aid certification preferred or willingness to obtain

Nice to have

Prior security, military, or law enforcement experience
CPR/First Aid certification

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary Dry Cleaning for employee uniforms
Complimentary employee meals
Discounted
Medical, Dental, and Vision coverage
Parking and Septa access
City Fitness membership

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