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Security Officer - Welcome Center

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Pyramid Global Hospitality

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Location:
United States , Tampa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Security Officer – Welcome Center is responsible for providing a safe, secure, and welcoming environment for all guests, residents, and associates entering Saddlebrook Resort. This position serves as the first point of contact at the property’s Welcome Center, ensuring all visitors are properly greeted, screened, and directed while maintaining the highest standards of hospitality and professionalism.

Job Responsibility:

  • Serve as the initial point of contact for all guests, residents, and vendors arriving at the resort
  • Verify credentials and issue visitor or vehicle passes as appropriate
  • Monitor and control vehicular and pedestrian access through the Welcome Center in accordance with established security protocols
  • Maintain a courteous and professional demeanor while providing directions, assistance, and resort information
  • Conduct routine patrols of assigned zones, including resort grounds and residential areas, to ensure property safety and compliance with rules and regulations
  • Document and report all incidents, accidents, or suspicious activity promptly and accurately
  • Complete detailed written reports and attach photos when necessary to support investigations
  • Assist with emergency response efforts, including fire alarms, medical calls, or security alerts
  • Enforce resort policies, procedures, and code of conduct in a respectful and consistent manner
  • Communicate effectively via radio and in person with other officers, departments, and management
  • Support traffic control, parking, and special event operations as directed
  • Represent Saddlebrook Resort professionally and uphold its Game Changer culture of excellence and guest service

Requirements:

  • High School Diploma or equivalent required
  • Minimum 1 year of security, law enforcement, or hospitality experience preferred
  • Valid Florida Class D Security License required (or ability to obtain)
  • Must have a valid driver’s license with a clean driving record
  • Ability to work flexible schedules, including nights, weekends, and holidays
  • Must be able to stand, walk, and patrol for extended periods
  • Occasional lifting up to 25 lbs.

Nice to have:

  • Prior hospitality/purchasing experience preferred
  • At least one year customer service experience preferred
  • 2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environment
  • 2 years of college in a safety, security or hospitality related discipline
  • First Aid/CPR certification, prefer instructor rating
  • High quality written and oral communication skills
What we offer:
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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