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As a Security Officer - Retail Rover Driver in Aiea, HI, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an unarmed Patrol Officer at a busy retail mall location, you will monitor and patrol assigned areas, complete routine rounds, and stay highly visible to help reduce security-related incidents. This is a driving post requiring a valid driver’s license under AU Driver Policy Requirements, supporting mobile patrol coverage as needed. You will deliver customer-focused service and clear communication while working with a team that is agile, reliable, innovative, and guided by integrity.
Job Responsibility:
Provide customer service to visitors, tenants, and employees by carrying out security-related procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem-solving manner, including medical calls, disruptive behavior, and property concerns
Conduct regular and random patrols throughout the retail location, common areas, service corridors, loading zones, and exterior perimeter to help to deter unwanted activity
Monitor entrances, storefront areas, and back-of-house access points, greeting guests and assisting with directions and/or wayfinding as needed
Observe and report suspicious activity, policy violations, and maintenance hazards, promptly notifying site leadership and/or local responders when appropriate
Complete detailed incident reports, patrol logs, and shift notes, using Allied Universal reporting procedures and site-required documentation
Support loss prevention and tenant partners by reporting shoplifting indicators and disturbances while maintaining a customer-focused presence
Monitor cameras, alarms, and other security-related systems when assigned, escalating concerns according to post orders
Assist with crowd management during peak shopping periods and special events, helping to maintain orderly lines and traffic flow
Coordinate with local law enforcement, fire, and medical personnel during response activities, preserving scene information and following site direction
Requirements:
A valid driver’s license is required in accordance with Allied Universal driver policy requirements
Be at least 18 years of age for unarmed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Nice to have:
Being comfortable using a computer or tablet is preferred
What we offer:
Access to our exclusive technology to view and claim additional shifts to earn more
Get paid training and access to career growth opportunities
Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
Enjoy discounts on top brands and services through our Perks Program