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Allied Universal® Logo Allied Universal® · IT - Administration

Security Officer GSOC Operator

United States, Allentown Employment contract 25.13 USD / Hour · Job Posted June 04, 2026
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Job Description

As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Job Responsibility

  • The Security Global Operations Center (GSOC) Specialist supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities
  • This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms
  • The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events
  • They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team
  • Assigned shifts are subject to change to meet the operational needs of the SOC
  • Assists in monitoring internal and external security events to identify potential threats and vulnerabilities
  • Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends
  • Supports the monitoring of open-source media for security-related events and potential impacts
  • Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities
  • Follows security policies and procedures to ensure compliance and contribute to process improvement
  • Assists in the monitoring and maintenance of physical security systems
  • Documents and communicates relevant information to support decision-making processes
  • Communicates effectively with peers, partners, customers, and employees
  • Participates in the continuous improvement of SOC processes and procedures
  • Maintains awareness of emerging threats, vulnerabilities, and industry best practices
  • Position requires sitting, heavy phone usage, and screen exposure for extended periods of time
  • Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime
  • Potentially high-stress environment with exposure to multiple aspects of emergency incidents
  • Understand our Operating Principles
  • make them the guidelines for how you do your job
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
  • Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
  • Respond to incidents and critical situations in a calm, problem solving manner
  • Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
  • Assist company employees in all concerns that pertain to safety and security
  • Monitor travel safety and security of company’s employees

Requirements

  • 21+ Years of Age
  • Valid Driver's License - AU Driver Policy Requirements
  • Demonstrated ability to work in a dynamic environment and manage multiple tasks
  • Strong communication and interpersonal skills
  • Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook)
  • Basic knowledge of access control, video management, and intrusion detection systems
  • Familiarity with incident management processes
  • Analytical mindset with the ability to identify and escalate critical issues
  • Attention to detail and accuracy in work
  • Awareness of relevant regulations and compliance requirements
  • Interest in threat intelligence platforms and tools
  • Understanding of basic network security concepts and protocols
  • Familiarity with physical security systems
  • Generally, it requires at least 3 years of related experience to include, crisis management, physical security, and critical infrastructure protection, risk controls, and loss prevention
  • Possess a high school diploma or equivalent, or five (5) years of verifiable experience
  • Minimum of two (2) years of military, law enforcement, government, or security experience
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

What we offer

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal day
  • 40 hours of vacation after one year of employment at eligible work assignments
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