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Security Officer - Dispatch Operator

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Allied Universal®

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Location:
United States , Normal

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Category:
-

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Contract Type:
Not provided

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Salary:

19.00 - 25.00 USD / Hour
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Job Description:

Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facilities. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes. The SOC is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.

Job Responsibility:

  • Heavy Customer Service Background
  • Monitor all security, communications, and fire/life safety systems via provided monitoring systems
  • The ability to efficiently multitask
  • Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms
  • Accurately document routine and unusual events occurring on or near the facilities
  • Make emergency notifications necessary pursuant to policies and procedures
  • The ability to monitor and/or utilize multiple software programs at once
  • Strictly adhere to policies, procedures, standards, etc., as determined by the client
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
  • Answer and respond to events and situations received over regular and emergency phones and intercoms
  • speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls
  • Serve as the liaison between all departments and the security department
  • Handle (without delay) complaints and unusual/critical event information as directed by procedures

Requirements:

  • Must be 21+ years of age
  • Must possess a high school diploma or equivalent
  • Must possess one or more of the following: Service in Military Branches / Police, Bachelor's degree, 2 years of work experience in public sector dispatch or emergency operations center (PSAP, 911), 2 years of verifiable data entry experience
  • Advanced computer skills and proficiency
  • proficiency with Google Applications
  • Ability to quickly and efficiently analyze high stress situations
  • Ability to adapt in a dynamic work environment while possibly working under pressure
  • Ability to prioritize workload based on urgency
  • Ability to communicate effectively
  • The ability to remain calm in the face of adversary/ elevated stressful situations
  • Be organized with strong attention to detail
  • Demonstrated analytic and critical thinking skills
  • Flexible working schedule to include nights and weekends
  • Ability to work in a team environment
  • Ability to type 40+ words per minute accurately
  • Must be able to work weekends and any shift
  • Must be able to type at least 40 words per minute accurately
What we offer:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) plan
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Paid Orientation

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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