Security Officer

Job Description

Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facilities. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes. The SOC is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.

Job Responsibility

Heavy Customer Service Background
Monitor all security, communications, and fire/life safety systems via provided monitoring systems
The ability to efficiently multitask
Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms
Accurately document routine and unusual events occurring on or near the facilities
Make emergency notifications necessary pursuant to policies and procedures
The ability to monitor and/or utilize multiple software programs at once
Strictly adhere to policies, procedures, standards, etc., as determined by the client
Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
Answer and respond to events and situations received over regular and emergency phones and intercoms
speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls
Serve as the liaison between all departments and the security department
Handle (without delay) complaints and unusual/critical event information as directed by procedures

Requirements

Must be 21+ years of age
Must possess a high school diploma or equivalent
Must possess one or more of the following: Service in Military Branches / Police, Bachelor's degree, 2 years of work experience in public sector dispatch or emergency operations center (PSAP, 911), 2 years of verifiable data entry experience
Advanced computer skills and proficiency
proficiency with Google Applications
Ability to quickly and efficiently analyze high stress situations
Ability to adapt in a dynamic work environment while possibly working under pressure
Ability to prioritize workload based on urgency
Ability to communicate effectively
The ability to remain calm in the face of adversary/ elevated stressful situations
Be organized with strong attention to detail
Demonstrated analytic and critical thinking skills
Flexible working schedule to include nights and weekends
Ability to work in a team environment
Ability to type 40+ words per minute accurately
Must be able to work weekends and any shift
Must be able to type at least 40 words per minute accurately

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k) plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Paid Orientation

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