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Security Officer - Command Center Operator

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Allied Universal®

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Location:
United States , San Antonio

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

19.00 USD / Hour
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Job Description:

Allied Universal® is hiring a Command Center Operator. The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

Job Responsibility:

  • Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
  • Monitor and respond to incoming calls, alarms, and operational communications
  • Serve as a liaison between field personnel, supervisors, and management
  • Accurately document routine and unusual events through reports and logs
  • Provide guidance to security personnel during routine and emergency situations
  • Maintain confidentiality of employee, client, and operational information
  • Handle (without delay) complaints and unusual/critical event information
  • Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
  • Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
  • Performs compliance code entry across the portfolio and issues completion certificates directly to employees

Requirements:

  • High School diploma or equivalent
  • Minimum one (1) year experience in scheduling or operations support
  • Strong organizational skills and the ability to manage multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Ability to remain calm, professional, and solution-focused under pressure
  • Proficiency with Microsoft Office applications
  • High attention to detail with consistent documentation accuracy

Nice to have:

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

What we offer:
  • Health insurance and 401k plans for full-time positions
  • Schedules that fit with your personal life goals
  • Ongoing paid training programs and career growth opportunities
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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