This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Security Officer at Marriott International headquarters plays a vital role in fostering an exceptional environment for both associates and visitors. This role will manage the daily operations of the ID Office, ensuring timely support for associates, visitors, and internal partners. It oversees badge processing, system access updates, and the accuracy of staffing and entry records. The position supports HQ security operations as needed and collaborates with crossfunctional teams to resolve issues and maintain service standards.
Job Responsibility:
Greet associates, guest and assist where needed
Manage daily operations of ID office – answering phone, email requests, and other inquiries
Ensure that the ID office is always manned except during breaks
Ensure no other associates are socializing and hanging out in the ID office
Organize and clean out the ID office - making sure all space is used reasonably and efficiently
Ensure that all emails from the last shift worked are to be read and responded to by end of the workday
Ensure that all voicemails are checked, and calls returned by the end of the workday
Ensure that all invoices are forwarded to the senior manager as soon as received for payment
Conduct badge processing procedures for new hires, lost badge, terminations, and renewals
Create associate profiles to allow system and building access
Ensure that all new associate and parking information is added into the Andover system as soon as possible
Ensure that all supplies are ordered as soon as request is received and before supplies run out, and confirmed with supervisors
Regulate associate terminations. Ensure prioritizing of deactivation requests ASAP and confirm deactivation with the requestor
Submit requests on Identity Shoppe and Service Now Ticketing System
Perform daily and weekly system checks for data errors
Provide, maintain and submit a variety of staffing and entry reports for senior leadership
Serve as the central contact for security issues and associate-related inquiries
Works closely with other departments to escalate to the appropriate team, assist with various tasks, and ensure problem resolution
Train team members on various programs and operating systems
Ensure that all special requests by specific people/groups are handled as soon as possible
Ensure that all supervisor requests are followed through
Support security when needed
Requirements:
High school diploma/GED equivalent
2+ years of relevant experience
Must obtain Maryland Guard Card Certification with 30 days of employment with Marriott Headquarters
Nice to have:
AHLA Certifications a plus (CLSS, CLSD)
ASIS International Certifications a plus (CPP, PSP, PCI)