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NTT DATA Logo NTT DATA · IT - Administration

Security MS Engineer - Proxy

India, Chennai · Job Posted May 26, 2026
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Job Description

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.

Job Responsibility

  • Maintaining clients' firewall infrastructures
  • Ensuring Service Level Agreements (SLAs) are met with zero missed conditions
  • Being front-line support, handling standard and low-complexity incidents and service requests
  • Contributing to project work when needed
  • Monitoring client infrastructure and solutions
  • Identifying and investigating problems and errors before or as they occur
  • Providing telephonic, ITSM ticket or chat support to clients
  • Ensuring efficient and comprehensive resolutions of incidents and requests
  • Scheduling maintenance activities like patching and configuration changes
  • Following necessary handover procedures for shift changes to ensure service continuity
  • Updating existing knowledge articles or creating new ones
  • Identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements
  • Implementing and delivering disaster recovery functions and tests.

Requirements

  • Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
  • Working knowledge of ITIL processes
  • Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
  • Highly disciplined in handling of tickets on day-to-day basis
  • Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools
  • Ability to communicate and work across different cultures and social groups
  • Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
  • Positive outlook and ability to perform well under pressure
  • Eagerness to work diligently and extend hours when necessary
  • Client-centric approach, always putting clients at the forefront of interactions
  • Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
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