Security MS Engineer - Firewall Job at NTT DATA (Chennai)

Senior Security MS Engineer - Firewall

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommending improvements
Contribute to trend analysis reports to identify automation opportunities

Fulltime

Senior Security MS Engineer - Firewall

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Identify issues and errors early on, log incidents promptly and provide second-level support
Communicate effectively with other teams and clients to extend support when needed
Execute changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommending improvements

Fulltime

Security MS Engineer - PIM

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop's
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure

Job Responsibility

Maintain our clients' firewall infrastructures
Ensure Service Level Agreements (SLAs) are met with zero missed conditions
Handle standard and low-complexity incidents and service requests
Contribute to project work when needed
Monitor client infrastructure and solutions
Identify and investigate problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to clients
Schedule maintenance activities like patching and configuration changes
Follow necessary handover procedures for shift changes
Update existing knowledge articles or create new ones

Fulltime

Security MS Engineer - SIEM

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintaining our clients' firewall infrastructures
Ensuring our Service Level Agreements (SLAs) are met with zero missed conditions
Handling standard and low-complexity incidents and service requests
Contributing to project work when needed
Monitoring client infrastructure and solutions
Identifying and investigating problems and errors before or as they occur
Providing telephonic, ITSM ticket or chat support to clients
Scheduling maintenance activities like patching and configuration changes
Following necessary handover procedures for shift changes to ensure service continuity
Updating existing knowledge articles or creating new ones

Fulltime

Security MS Engineer - AV

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintain clients' firewall infrastructures
Ensure Service Level Agreements (SLAs) are met with zero missed conditions
Handle standard and low-complexity incidents and service requests
Contribute to project work when needed
Monitor client infrastructure and solutions, identify and investigate problems and errors
Provide telephonic, ITSM ticket or chat support to clients
Schedule maintenance activities like patching and configuration changes
Follow handover procedures for shift changes
Update existing knowledge articles or create new ones
Identify opportunities for work optimization, including automation

Fulltime

Security MS Engineer - PIM

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintain our clients' firewall infrastructures
Ensure our Service Level Agreements (SLAs) are met with zero missed conditions
Handle standard and low-complexity incidents and service requests
Contribute to project work when needed
Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to clients
Ensure efficient and comprehensive resolutions of incidents and requests
Schedule maintenance activities like patching and configuration changes
Follow necessary handover procedures for shift changes to ensure service continuity
Update existing knowledge articles or create new ones

Fulltime

Security MS Engineer - SIEM

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintain clients' firewall infrastructures
Ensure Service Level Agreements (SLAs) are met with zero missed conditions
Handle standard and low-complexity incidents and service requests
Contribute to project work when needed
Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors
Provide telephonic, ITSM ticket or chat support to clients
Schedule maintenance activities like patching and configuration changes
Follow necessary handover procedures for shift changes to ensure service continuity
Update existing knowledge articles or create new ones
Identify opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements

Fulltime

Security MS Engineer - Proxy

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure

Job Responsibility

Maintaining clients' firewall infrastructures
Ensuring Service Level Agreements (SLAs) are met with zero missed conditions
Being front-line support, handling standard and low-complexity incidents and service requests
Contributing to project work when needed
Monitoring client infrastructure and solutions
Identifying and investigating problems and errors before or as they occur
Providing telephonic, ITSM ticket or chat support to clients
Ensuring efficient and comprehensive resolutions of incidents and requests
Scheduling maintenance activities like patching and configuration changes
Following necessary handover procedures for shift changes to ensure service continuity

Fulltime

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Security MS Engineer - Firewall

Job Description

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