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Security Mobile Response Officer

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Atlas Facilities Management Limited

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Location:
United Kingdom , Tonbridge

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Category:
-

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Contract Type:
Not provided

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Salary:

13.45 GBP / Hour

Job Description:

To provide a swift, efficient and effective mobile response service and escort/access facility (if required) in response to alarm activations. To provide a patrol, lock & unlock service for customer premises according to contract requirements. Response to alarms will be made minimising the risk of liability to our customers and our Company and documented as required. This is a driving role with a company vehicle provided.

Job Responsibility:

  • Provide a swift, efficient and effective mobile response service and escort/access facility in response to alarm activations
  • Provide a patrol, lock & unlock service for customer premises according to contract requirements
  • Endeavour to provide exceptional customer service
  • To adhere to all policies and procedures
  • Understanding of all processes, standards, documentation, and equipment
  • Responding to alarm activations via the Call Centre and adhering to Assignment Instructions
  • To respond to and provide escort and access requests, speedily and according to Assignment Instructions
  • Understanding and adhering to despatch and procedure instructions
  • To be fully aware of procedures and escalation processes in emergency situations
  • Complete all required documentation for each job carried out
  • Application of the correct escalation procedure in all situations ensuring that emergency services are contacted as appropriate
  • To compile Incident Reports to a legible and accurate standard
  • To maintain Company vehicles to the required standard reflecting a positive Company image at all times
  • To ensure security of Company vehicle at all times
  • To keep secure and confidential all customer key and access code information
  • To comply with the Company dress code at all times projecting a professional Company image

Requirements:

  • Have a full clean valid UK driving licence
  • Hold a valid SIA licence
  • Be able to provide Proof of Right to Work in the UK
  • Be able to provide a 5-year checkable work history
  • Have good communication skills
  • Be punctual and reliable
  • Have a smart appearance at all times
  • Have a good level of written and spoken English

Nice to have:

  • Team player
  • Strong customer service
  • Health & Safety awareness
  • Confident, approachable and professional
  • Enthusiastic
  • Take pride in your work
  • Have great attention to detail
What we offer:
  • Company vehicle provided
  • Employee-owned business

Additional Information:

Job Posted:
March 21, 2026

Work Type:
On-site work
Job Link Share:

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