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To provide a swift, efficient and effective mobile response service and escort/access facility (if required) in response to alarm activations. To provide a patrol, lock & unlock service for customer premises according to contract requirements. Response to alarms will be made minimising the risk of liability to our customers and our Company and documented as required. This is a driving role with a company vehicle provided.
Job Responsibility:
Provide a swift, efficient and effective mobile response service and escort/access facility in response to alarm activations
Provide a patrol, lock & unlock service for customer premises according to contract requirements
Endeavour to provide exceptional customer service
To adhere to all policies and procedures
Understanding of all processes, standards, documentation, and equipment
Responding to alarm activations via the Call Centre and adhering to Assignment Instructions
To respond to and provide escort and access requests, speedily and according to Assignment Instructions
Understanding and adhering to despatch and procedure instructions
To be fully aware of procedures and escalation processes in emergency situations
Complete all required documentation for each job carried out
Application of the correct escalation procedure in all situations ensuring that emergency services are contacted as appropriate
To compile Incident Reports to a legible and accurate standard
To maintain Company vehicles to the required standard reflecting a positive Company image at all times
To ensure security of Company vehicle at all times
To keep secure and confidential all customer key and access code information
To comply with the Company dress code at all times projecting a professional Company image
Requirements:
Have a full clean valid UK driving licence
Hold a valid SIA licence
Be able to provide Proof of Right to Work in the UK
Be able to provide a 5-year checkable work history