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Security Manager

United Kingdom, London Employment contract 57000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Job Responsibility

  • Deliver outstanding customer service to staff and visitors
  • Take an active interest in, and give commitment to the client and tenants
  • Ensure that the environment and service is truly excellent and beyond expectation
  • Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
  • Be flexible and adaptable to all tasks or challenges
  • Ensure complete client/tenant/other service provider confidentiality
  • protecting people and information is paramount
  • Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
  • Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
  • Collate all site H&S Data in relation to Near Miss reports and update the site tracker
  • To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
  • To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks

Requirements

  • A minimum of 5 years demonstrable experience in the Security industry
  • A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract
  • Excellent client facing skills and proven experience
  • Demonstrable experience in people management for example: ability to interview, appraise and performance manage individuals, motivate a security team
  • Employment law knowledge
  • Valid SIA front-line licence
  • Excellent interpersonal, communication and customer service skills
  • Experience of writing and presenting risk reviews and business cases
  • Excellent knowledge of operational security software applications or the ability to acquire such knowledge

What we offer

  • Virtual GP
  • Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
  • Discount Platform
  • Wellbeing Platform
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