Security Manager Job at 360 Resourcing Solutions (London)

Job Description

You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Job Responsibility

Deliver outstanding customer service to staff and visitors
Take an active interest in, and give commitment to the client and tenants
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client, tenants other service providers positively to all you come in to contact with,throughout the customer journey
Be flexible and adaptable to all tasks or challenges
Ensure complete client/tenant/other service provider confidentiality
protecting people and information is paramount
Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
Collate all site H&S Data in relation to Near Miss reports and update the site tracker
To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
To have total responsibility and ownership for the day-to-day running of the security operation within site
To liaise with the client to ensure KPI’s and SLA’s are met and exceeded
To ensure all UniTrust and the clients policies and procedures are adhered to
To ensure all site policies and procedures are maintained and regularly reviewed
To lead and motivate the security team ensuring the ethos and core values of the site emanate within their roles and responsibilities
To forge strong successful relationships with other services providers within site, creating a seamless partnership in providing premier security and customer service
To liaise with all departments at head office to seek advice and guidance where necessary
To implement and manage all aspects of site and Unitrust’s environmental, health and safety requirements as well as maintain strict compliance in accordance with statutory requirements. You will have a duty to take care of your own health and safety and that of others who may be affected by your actions at work
Ensure that all contract security personnel are aware, have read and understood, the current AI’s, clients policies and procedures and relevant post instructions
Develop local liaison with the Police and the local community
To be forward thinking and be a part of idea generation and innovations
To devise and implement new security procedures where appropriate in facilitating the success of the site operation
To develop the team and ensure training requirements are identified and training programmes implemented
Develop the security knowledge and ethos of site within your team and establish security excellence

Requirements

A minimum of 5 years demonstrable experience in the Security industry
A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract
Excellent client facing skills and proven experience
Demonstrable experience in people management for example: ability to interview, appraise and performance manage individuals, motivate a security team
Employment law knowledge
Valid SIA front-line licence
Excellent interpersonal, communication and customer service skills
Experience of writing and presenting risk reviews and business cases
Excellent knowledge of operational security software applications or the ability to acquire such knowledge

What we offer

Virtual GP
Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training
Discount Platform
Wellbeing Platform

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Security Manager

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