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Working in this prestigious location in Soho, your primary role is to manage, develop and exceed expectations ensuring a premier security provision is always provided. A clear understanding of the contract culture is required to ensure all members of the teams are fully motivated and committed to providing a bespoke high-level security service. You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance and Front of House teams in order to provide an environment which is always welcoming and relaxed yet safe and secure.
Job Responsibility:
Deliver outstanding customer service to staff and visitors
Take an active interest in, and give commitment to the client and tenants
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
Be flexible and adaptable to all tasks or challenges
Be highly presentable, accountable
take responsibility and ownership for any tasks identified or allocated
Ensure all contact, be it internal or external
by telephone, face to face or any other medium
is clear, courteous, polite, professional and respectful
Ensure complete client/tenant/other service provider confidentiality
protecting people and information is paramount
Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client and/or tenants
To support internal and external audit processes from Unitrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
Be prepared to manage a wide variety and diversity of scenarios, people and challenges
Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate within site
To liaise with the client to ensure KPI’s and SLAs are met and exceeded
To ensure all Unitrust and the client’s policies and procedures are adhered to
To ensure all site policies and procedures are maintained and regularly reviewed
To lead and motivate the security team ensuring the ethos and core values of the site emanate within their roles and responsibilities
To ensure the team is resilient in providing an excellent customer service and security to all visitors and staff
Develop local liaison with the Police and the local community
To be forward thinking and be a part of idea generation and innovations
To devise and implement new security procedures where appropriate in facilitating the success of the site operation
Requirements:
A minimum of 5 years demonstrable experience in the Security industry
A minimum of 3 years demonstrable experience in managing a security service on a prestigious and highly demanding contract
Excellent client facing skills and proven experience
Demonstrable experience in people management for example: ability to interview, appraise and performance manage individuals, motivate a security team
Employment law knowledge
Valid SIA front-line licence
What we offer:
Access to Virtual GP
Above industry standards Employee Assistance Programme