Security Manager Job at Marriott Bonvoy (Madrid)

Job Responsibility

Managing Security/Loss Prevention Operations
Leading Security/Loss Prevention Teams
Ensuring Exceptional Customer Service
Conducting Human Resources Activities
Additional Responsibilities

Requirements

Assists in administering fire prevention programs and emergency preparedness
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
Develops detailed 'shut down' procedures for the property to ensure that all areas are secured at the appropriate times
Comply with applicable federal, state and local law and safety regulations
Follow proper key control guidelines in loss prevention and in the property
Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional
Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system
Follow Duty of Care process for the protection of guests and associates
Follows up on all unusual activities in and around the property that would impair the well being of guests and associates
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Implements action plans to monitor and control risk
Monitors all unusual activities in and around the property that would impair the well being of guests and associates
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities
Oversees and guides the efforts of the Accident Prevention Committee
Oversees first aid program for guests and associates
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases
Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety
Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime
Encourages and builds mutual trust, respect, and cooperation among team members
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Provides an open door policy
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
Serves as a role model to demonstrate appropriate behaviors
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Meet quality standards and customer expectations on a daily basis
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service
Provides services that are above and beyond for customer satisfaction and retention
Completes associate performance reviews in a timely manner
Enforces brand Standard Operating Procedures through documentation efforts
Train all associates on the four parts of OSHA
Train all new hires on loss prevention policies and procedures
Establishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security
Analyzes information and evaluating results to choose the best solution and solve problems
Develops liaison with local law enforcement and emergency services
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

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