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Four Seasons Resort and Residences at The Pearl-Qatar is seeking an Assistant Security Manager who will be accountable for the security and safety measures throughout the resort. Will maintain strategic oversight of every aspect of the resort's physical security and safety for guests, employees, assets and reputation including staffing, budgets, protocols and procedures as well as crisis management.
Job Responsibility
Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property
Review and conduct performance evaluations for Security staff
Implement all policies and procedures regarding security and safety
Design and implement preventive safety and security programs
Prevent situations that could jeopardize the reputation of the hotel
Investigate crimes committed against the hotel, guests, and employees
Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements
Manage and coach the security team
With support from upper management, manage all problems and complaints that may be brought to your attention by guests
Be well versed as per procedures and communicate them as needed
Motivate, supervise and coach the security team
Support the Director of Security with regards to scheduling, holiday management, overtime management always while keeping in the mind hotel operational needs
Actively participate in department meetings and prepare appropriate summaries
As per Four Seasons standards, offer guests a pleasant, efficient and professional service
Act as a support in the onboarding and training process of new employees and help them complete their tasks
Help guests who are experiencing problems with their in-room safe
Help guests access their rooms in the event of a lost or defective room key
Welcome visitors, contractors, external vendors and register them in the visitors log
Help direct visitors and guests upon arrival at the hotel and answer any questions they may have
Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules
Ensure that the security spaces and employee entrances are kept clean at all times
Requirements
1-2 Years of experience in a similar position with a Luxury Hotel or resort
The ideal candidate will have an outgoing personality and a can-do approach to any task
Requires reading, writing and oral proficiency in the English language
Arabic is a preferred asset
Degree & Diploma is preferred but not required
Nice to have
Arabic is a preferred asset
Degree & Diploma is preferred but not required
What we offer
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment