Security Managed Services Engineer

• Monitor the performance and health of the NAC solution, including authentication, authorization, and enforcement processes
• Investigate and troubleshoot issues reported by users or detected through monitoring tools
• Ensure daily backup
• Troubleshooting access related issues due to NAC policies
• Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement
• Review monitoring alerts for availability and performance
• Modification/deletion/addition of rules/routes/policies as per requirements from HSL
• Provide audit evidence as and when required
• Assist OEM/HSL Project team in product upgrade/maintenance activities
• Log analysis and reporting using native tool
• Capacity management
• Incident management
• Change management process need to be followed
• Service window for this engagement is 16/6 (Two shifts)
• In absence of onsite resource, there should be an immediate replacement of the resource
• Analyze logs and alerts to identify security incidents, policy violations, or network anomalies
• Respond promptly to incidents related to network access, security policy enforcement, or endpoint compliance
• Implement corrective actions to mitigate security risks, such as isolating non-compliant devices or blocking unauthorized access
• Maintain and update access control policies based on organizational requirements, security best practices, and compliance standards
• Review and refine authentication methods, authorization rules, and endpoint posture assessment criteria as needed
• Provide technical support and guidance to end-users, IT staff, and system administrators on NAC-related issues
• Assist users with device registration, network configuration, and troubleshooting connectivity problems
• Manage software updates and patches for NAC components, ensuring that the solution is up to date with the latest security fixes and enhancements
• Perform configuration changes and optimizations to improve the performance and security posture of the NAC solution
• Maintain accurate documentation of NAC configurations, policies, and procedures
• Generate regular reports on NAC performance, security events, compliance status, and incident response activities for management review and audit purposes
• Collaborate with cross-functional teams, including network engineers, security analysts, and system administrators, to address complex NAC-related issues and projects
• Communicate effectively with stakeholders to provide updates on NAC operations, issues, and project statuses
• End user support if any issue due to firewall policies

• Experience in monitoring and maintaining Cisco NAC solutions
• Experience in incident management and log analysis
• Minimum of 3 years of relevant experience
• Experience in troubleshooting access issues
• Experience in providing technical support and collaborating with cross-functional teams

Opportunities for professional growth in a diverse and inclusive environment