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Security Managed Services Engineer

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NTT DATA

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join NTT DATA as a Security Managed Services Engineer (L1) and embark on an entry-level role focused on maintaining firewall infrastructures for clients. You will ensure compliance with SLAs, provide support for incidents, and contribute to project work. A bachelor's degree in IT/Computing is required, along with skills in firewall management and incident management.

Job Responsibility:

  • Maintain clients' firewall infrastructures
  • Ensure Service Level Agreements (SLAs) are met with zero missed conditions
  • Handle standard and low-complexity incidents and service requests
  • Contribute to project work when needed
  • Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur
  • Provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests
  • Schedule maintenance activities like patching and configuration changes
  • Follow necessary handover procedures for shift changes to ensure service continuity
  • Update existing knowledge articles or create new ones
  • Identify opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements
  • May be involved in implementing and delivering disaster recovery functions and tests

Requirements:

  • Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
  • Working knowledge of ITIL processes
  • Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools
  • Ability to communicate and work across different cultures and social groups
  • Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
  • Positive outlook and ability to perform well under pressure
  • Eagerness to work diligently and extend hours when necessary
  • Client-centric approach, always putting clients at the forefront of interactions
  • Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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