Security Managed Services Engineer Job at NTT DATA (Mumbai)

Security Managed Services Engineer

The Security Managed Services Engineer II at NTT DATA is responsible for ensurin...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary

Job Responsibility

Ensure the operational integrity of clients' security infrastructures
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Communicate effectively with other teams and clients to extend support when needed
Execute changes responsibly, flagging risks and mitigation plans
Ensure all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes

Fulltime

Security Managed Services Engineer

Join NTT DATA as a Security Managed Services Engineer (L1) and play a crucial ro...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintain clients' firewall infrastructures
Ensure Service Level Agreements (SLAs) are met with zero missed conditions
Handle standard and low-complexity incidents and service requests
Contribute to project work when needed
Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests
Schedule maintenance activities like patching and configuration changes
Follow necessary handover procedures for shift changes to ensure service continuity
Update existing knowledge articles or create new ones
Identify opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements

Fulltime

Security Managed Services Engineer

The Security Managed Services Engineer (L3) at NTT DATA is responsible for ensur...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience handling complex security infrastructure within a managed services environment
Strong background in IT engineering, preferably within medium to large ICT organizations
Deep working knowledge of ITIL processes
Proficiency in planning activities and projects well in advance
Strong client-focused approach
Excellent communication skills
Effective listening skills and an ability to adapt to changing circumstances
Ability to remain calm and positive under pressure
Willingness to work longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience

Job Responsibility

Proactively identifying and resolving technical incidents
Performing necessary checks
Applying monitoring tools
Ensuring all assigned infrastructure at client sites is correctly configured, installed, tested, and operational
Diving deep into third-line support calls
Uncovering the root causes of incidents and problems
Engaging with clients daily
Providing continuous feedback
Updating clients about their systems' statuses
Maintaining zero missed service level agreement (SLA) conditions

What we offer

Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

Security Managed Services Engineer

Join NTT DATA as a Security Managed Services Engineer (L1) and embark on an entr...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintain clients' firewall infrastructures
Ensure Service Level Agreements (SLAs) are met with zero missed conditions
Handle standard and low-complexity incidents and service requests
Contribute to project work when needed
Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests
Schedule maintenance activities like patching and configuration changes
Follow necessary handover procedures for shift changes to ensure service continuity
Update existing knowledge articles or create new ones
Identify opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements

Fulltime

Security Managed Services Engineer

The Security Managed Services Engineer L2 role at NTT DATA involves monitoring a...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in monitoring and maintaining Cisco NAC solutions
Experience in incident management and log analysis
Minimum of 3 years of relevant experience
Experience in troubleshooting access issues
Experience in providing technical support and collaborating with cross-functional teams

Job Responsibility

Monitor the performance and health of the NAC solution, including authentication, authorization, and enforcement processes
Investigate and troubleshoot issues reported by users or detected through monitoring tools
Ensure daily backup
Troubleshooting access related issues due to NAC policies
Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement
Review monitoring alerts for availability and performance
Modification/deletion/addition of rules/routes/policies as per requirements from HSL
Provide audit evidence as and when required
Assist OEM/HSL Project team in product upgrade/maintenance activities
Log analysis and reporting using native tool

What we offer

Opportunities for professional growth in a diverse and inclusive environment

Fulltime

Security Managed Services Engineer

The Security Managed Services Engineer (L1) is an entry-level position responsib...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
CCNA or relevant level 1 Network Security certification is good to have
Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.)
Working knowledge of ITIL processes
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary

Job Responsibility

Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Provides telephonic or chat support to clients when required
Schedules maintenance activity windows for patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Updates existing knowledge articles or create new ones

What we offer

Opportunities for growth in a diverse and inclusive environment
Part of a company renowned for technical excellence and leading innovations
Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive

Fulltime

Security Managed Services Engineer

As a Security Managed Services Engineer II at NTT DATA, you will be responsible ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure the operational integrity of clients' security infrastructures and systems
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flag risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
Assist L1 Security Engineers with triage and troubleshooting
Support project work when required

Fulltime

Security Managed Services Engineer

The Security Managed Services Engineer at NTT DATA is responsible for ensuring t...

Location

Spain , A Coruña

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure that our clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Identify issues and errors early on, log incidents promptly and provide second-level support
Communicate effectively with other teams and clients to extend support when needed
Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports to identify automation opportunities

Fulltime

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