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Security Managed Services Engineer

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Security Managed Services Engineer (L3) at NTT DATA is responsible for ensuring the security and smooth operation of client infrastructures. This role requires a strong background in IT engineering and ITIL processes, with responsibilities including incident resolution, project management, and mentoring junior team members.

Job Responsibility:

  • Proactively identifying and resolving technical incidents
  • Performing necessary checks and applying monitoring tools
  • Ensuring all assigned infrastructure at client sites is correctly configured, installed, tested, and operational
  • Diving deep into third-line support calls, uncovering the root causes of incidents and problems
  • Engaging with clients, providing continuous feedback and updating them about their systems' statuses
  • Maintaining zero missed service level agreement (SLA) conditions
  • Identifying root cause of critical incidents and implementing solutions for problems identified
  • Handling tickets of high complexity and delivering advanced solutions
  • Contributing to operational improvements
  • Creating knowledge articles for frequent tasks/issues and training junior team members
  • Providing inputs to automation teams to reduce manual efforts
  • Coaching and mentoring junior team members on advanced technical troubleshooting and best practices
  • Managing and implementing projects within your technology domain
  • Working on disaster recovery functions

Requirements:

  • Proven experience handling complex security infrastructure within a managed services environment
  • Strong background in IT engineering, preferably within medium to large ICT organizations
  • Deep working knowledge of ITIL processes
  • Proficiency in planning activities and projects well in advance
  • Strong client-focused approach
  • Excellent communication skills, with the ability to work across different cultures and social groups
  • Effective listening skills and an ability to adapt to changing circumstances
  • Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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