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Security Managed Services Engineer

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

Job Responsibility:

  • Providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational
  • Proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients
  • Proactively reviewing client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
  • Focusing on second-line support for incidents and requests with a medium level of complexity
  • May also contribute to / support on project work as and when required
  • Integrating UEBA with other security systems
  • Managing and configuring UEBA tools and agents
  • Conducting threat modelling and risk assessments

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • 3+ years of experience
  • Proposed OEM Level Certification is a must
  • Moderate level of relevant managed services experience handling Security Infrastructure
  • Moderate level of knowledge in ticketing tools preferably Service Now
  • Moderate level of working knowledge of ITIL processes
  • Moderate level of experience working with vendors and/or 3rd parties
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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