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Security Managed Services Engineer (L3)

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Security Managed Services Engineer (L3) at NTT DATA is responsible for ensuring the security and smooth operation of client infrastructures. This role requires a strong background in IT engineering, particularly in managing complex security infrastructures and ITIL processes. The candidate will also mentor junior team members and manage projects within their technology domain. A bachelor's degree in IT or Computing is required, along with proven experience in a managed services environment.

Job Responsibility:

  • Proactively identifying and resolving technical incidents
  • Performing necessary checks and applying monitoring tools
  • Ensuring that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational
  • Diving deep into third-line support calls, uncovering root causes of incidents and problems
  • Engaging with clients daily, providing continuous feedback and updating them about their systems' statuses
  • Maintaining zero missed service level agreement (SLA) conditions
  • Identifying root cause of critical incidents and implementing solutions
  • Handling tickets of high complexity
  • Delivering advanced solutions and contributing to operational improvements
  • Creating knowledge articles for frequent tasks/issues
  • Training junior team members in executing tasks
  • Providing inputs to automation teams to reduce manual efforts
  • Coaching and mentoring junior team members on advanced technical troubleshooting and best practices
  • Managing and implementing projects within their technology domain
  • Optimizing work processes and working on disaster recovery functions.

Requirements:

  • Proven experience handling complex security infrastructure within a managed services environment
  • Strong background in IT engineering, preferably within medium to large ICT organizations
  • Deep working knowledge of ITIL processes
  • Proficiency in planning activities and projects well in advance
  • Strong client-focused approach, ensuring a positive client experience
  • Excellent communication skills, with the ability to work across different cultures and social groups
  • Effective listening skills and an ability to adapt to changing circumstances
  • Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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