Security Managed Services Engineer (L3) Job at NTT DATA (Mumbai)

Security Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience security domain, DAM, Virtualization & Storage
Strong knowledge in Firewall, Load Balancer, common security issues including, malware, viruses, ransomware, and host intrusion
Strong knowledge of network R&S, DAM, WAF, F5 LTM & ASM
Awareness about anti malware solution Opswat
Experience in Cloud Infrastructure and Virtualization (VMware vCloud Suite)
Certification: CISSP, CISM, or CISA

Job Responsibility

Third Level troubleshooting of security device issues
Risk Analysis and mitigation planning
Planning and execution of DR Drills based on availability of DR setup and recovery procedures
Must possess multi domain expertise and should be Independently manage and resolve the technical escalated and complex issues within SLA
Actively participate in troubleshooting and resolving of complex issues as an SME ensuring adherence to RCA process
Maintain and improve mechanisms for proactive performance and risk assessment through the security solution and disseminate feedback to other internal security team
Adhere to all policies and procedures
Service Improvement Plans & Problem Management Meeting scheduling with OEMs
Participate in change control board and/or change control process
Network Security support (Firewall, Load Balancer)

Fulltime

Security Managed Services Engineer (L3)

Join NTT DATA as a Security Managed Services Engineer (L3) and play a vital role...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience handling complex security infrastructure within a managed services environment
Strong background in IT engineering, preferably within medium to large ICT organizations
Deep working knowledge of ITIL processes
Proficiency in planning activities and projects well in advance
Strong client-focused approach, ensuring a positive client experience
Excellent communication skills, with the ability to work across different cultures and social groups
Effective listening skills and an ability to adapt to changing circumstances
Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience

Job Responsibility

Proactively identifying and resolving technical incidents
Performing necessary checks and applying monitoring tools
Ensuring that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start
Diving into third-line support calls to uncover root causes of incidents and problems
Engaging with clients daily to provide continuous feedback and update them about system statuses
Maintaining zero missed service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions
Handling tickets of high complexity and delivering advanced solutions
Contributing to operational improvements
Creating knowledge articles for frequent tasks/issues and training junior team members

Fulltime

Networking Managed Services Engineer (L3)

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Lead in providing exceptional managed services to our clients
Proactively identify and resolve technical incidents and problems
Ensure clients meet all service level agreement (SLA) conditions
Identify root cause of critical incidents and implement solutions for problems identified
Manage high-complexity tickets
Conduct thorough analyses and provide resolutions to complex issues
Coach and mentor junior team members
Create knowledge articles for frequent tasks/issues and train junior team members
Provide inputs to automation teams to reduce manual efforts
Ensure clients' infrastructure is configured, installed, tested, and operational

Fulltime

Networking Managed Services Engineer (L3)

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Lead in providing exceptional managed services to clients
Proactively identify and resolve technical incidents and problems
Ensure clients meet all service level agreement (SLA) conditions
Identify root cause of critical incidents and implement solutions
Manage high-complexity tickets, conduct thorough analyses, and provide resolutions to complex issues
Coach and mentor junior team members
Create knowledge articles for frequent tasks/issues and train junior team members
Provide inputs to automation teams to reduce manual efforts
Ensure clients' infrastructure is configured, installed, tested, and operational
Perform necessary checks and employ monitoring tools to respond to alerts

Fulltime

Cross Technology Managed Services Engineer (L3)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets
Performing advanced tasks and providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members
Working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail
Analyzing, assigning, and escalating support calls

Fulltime

Networking Managed Services Engineer (L3)

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Lead in providing exceptional managed services to clients
proactively identify and resolve technical incidents and problems
ensure clients meet all SLA conditions
identify root cause of critical incidents and implement solutions
manage high-complexity tickets
conduct thorough analyses and provide resolutions
coach and mentor junior team members
create knowledge articles for frequent tasks/issues
train junior team members
provide inputs to automation teams

Fulltime

Cross Technology Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail, analysing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams

Fulltime

Networking Managed Services Engineer (L3)

Join NTT DATA as a Networking Managed Services Engineer (L3) and lead in providi...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Proactively identifying and resolving technical incidents and problems
Ensuring clients meet all service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions
Managing high-complexity tickets, conducting thorough analyses, and providing resolutions
Coaching and mentoring junior team members
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams to reduce manual efforts
Ensuring clients' infrastructure is configured, installed, tested, and operational
Performing necessary checks and employing monitoring tools to respond to alerts
Identifying and logging problems before they escalate

What we offer

Hybrid work environment
Opportunities for professional growth

Fulltime

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Security Managed Services Engineer (L3)

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