Security Managed Services Engineer L2 Job at NTT DATA (Kolkata)

Systems Engineer (L2) – Managed Services

The Systems Engineer (L2) supports the deployment, maintenance, and optimization...

Location

United States , Dallas

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

3–6 years in MSP or IT Infrastructure Operations
Practical experience managing Microsoft 365 (Exchange, Intune, Defender, Purview)
Familiarity with Google Workspace Admin Console and DLP/security controls
Exposure to Addigy / Jamf for Apple device management
Basic understanding of Augmentt for SaaS visibility
Working knowledge of NinjaOne RMM, automation scripting (PowerShell / Bash)
Experience with Axcient x360Cloud / x360Recover or similar backup tools
Understanding of MFA, SSO, and Conditional Access fundamentals
Tools Ecosystem: NinjaOne, Microsoft 365 Admin Center, Intune, Defender, Purview, Google Workspace Admin Console, Addigy, Jamf, Augmentt, Axcient x360Cloud, BitTitan / SkyKick, IT Glue, Zoho Vault, PowerShell, Teams, SharePoint

Job Responsibility

Assist in configuring and hardening M365 tenants — MFA, Conditional Access, Purview DLP, Secure Score follow-up actions
Support Google Workspace administration — MFA setup, Drive DLP, Gmail security (SPF/DKIM/DMARC)
Perform mailbox and Drive migrations using BitTitan, SkyKick, or equivalent tools
Maintain tenant documentation and update configuration logs in IT Glue / Zoho Vault
Deploy and manage Windows, macOS, and iOS devices using: Intune (Endpoint Manager) — compliance, patching, and app deployment
Addigy / Jamf — Apple device enrollment, patching, and monitoring
Ensure Defender AV/EDR protection is active and reporting correctly
Execute automation jobs in NinjaOne and basic PowerShell / Bash scripts
Support SSO configuration and integrations under guidance from L3 — using Entra ID (Azure AD) or Google Identity
Assist with SAML / OAuth app connections and MFA enablement for SaaS platforms

Fulltime

L2 Network Engineer

Hewlett Packard Enterprise is seeking a skilled L2 Network Engineer to support h...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong understanding of LAN and WLAN networking protocols and technologies, including switching, routing and security
hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass, focusing on network security, wireless infrastructure, and network management solutions
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of VMware, computing, and storage
Ability to mentor new agents and contribute to technical action plans
Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
In-depth knowledge of Aruba Network switches, features, and functionalities
Well recognized industry certifications beneficial, ACMX, CCIE/CWNP preferred

Job Responsibility

Provide expert-level support for complex network issues, collaborating with cross-functional teams to resolve problems promptly
Perform initial diagnosis and basic troubleshooting of port connectivity issues, link flaps, and device status
Coordinate with vendors or OEM TAC (Aruba/HPE) for RMA or known issue identification
Support routine tasks such as patch management, backups, and firmware checks under supervision
Assist in maintaining physical network infrastructure
Stay updated on Aruba OS-CX CLI basics and assist in minor configuration verifications
Help in root cause analysis of defects/issues and facilitate product release/roll-out
Work closely with development teams to identify and resolve problems.

What we offer

Health & Wellbeing benefits
Personal & Professional Development opportunities
Inclusive work culture.

Fulltime

Service Desk Senior Engineer

Sopra Steria, a leading tech player in Europe with 50,000 employees across 30 co...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written & verbal)
Language - English & French
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support

Job Responsibility

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Log all calls in the Service Desk Call Logging system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.

What we offer

Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Technology Services Engineer – Data Protection & Disaster Recovery

Immediate need for a Data Protection & Disaster Recovery Technical Services Engi...

Location

United States , Alpharetta, Georgia

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

2+ years in an MSP setting focused on backup/DR and Windows server environments
Deep Veeam proficiency
Solid grounding in Windows Server/AD, virtualization (preferably Hyper-V, working knowledge of VMware), storage (SMB/NFS, iSCSI), networking basics, and change control
PowerShell and basic API/JSON skills to automate deployments, checks, and reports
Security & compliance mindset: RBAC/least privilege, MFA, encryption in transit/at rest, audit artifacts for SOC 2/HIPAA
Excellent documentation and incident communications
willing to support maintenance windows/on-call

Job Responsibility

Own backup, restore, and resiliency outcomes for all MSP clients
act as the primary technical liaison for backup/DR platforms and service delivery
Veeam platform ownership: design, configure, and maintain Veeam Backup & Replication (SOBR, backup copy, replication, Instant Recovery, SureBackup labs)
manage repositories, retention, encryption, and job health
Immutable off-site copies: build and operate (bucket policies, retention/immutability, lifecycle/usage controls) as the off-site tier
Monitoring & compliance reporting: implement and tune end-to-end success/failure monitoring, alerting/escalation, daily health checks, and compliance evidence packs
3-2-1 architectures: design and run three-copy / two-media / one off-site strategies using NAS appliances (QNAP/Synology) for local copy and off-site
document RPO/RTO per workload
Recovery testing & documentation: execute regular restore drills (file/VM/app-item, Instant Recovery, SureBackup verification), record results, and maintain DR runbooks with clear owners and contact trees
Incident response & escalation: lead backup/restore and DR events (containment, comms, status cadence, executive updates), perform RCA, and drive corrective and preventive actions

What we offer

Competitive salary
comprehensive benefits (medical, dental, vision, life, disability, 401(k) match)
robust PTO

Fulltime

Service Desk Junior Engineer

Service Desk Junior Engineer to handle calls, emails, chats, incidents, and prob...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written & verbal)
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support

Job Responsibility

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Log all calls in the Service Desk Call Logging system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution

What we offer

Inclusive work environment
Open to people with disabilities

Fulltime

New

Senior Network Security Engineer-L2

The Senior Security Engineer at NTT DATA will play a crucial role in managing se...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure that our clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Identify issues and errors early on, log incidents promptly and provide second-level support
Communicate effectively with other teams and clients to extend support when needed
Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports to identify automation opportunities

Fulltime

New

MS Engineer L2, Network Security

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintaining clients' IT infrastructure and systems
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Restoring services and ensuring client satisfaction
Managing work queues
Addressing incidents and requests within agreed SLAs
Updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks
Contributing to the change management process with detailed documentation

What we offer

Diverse and inclusive environment
Opportunities to grow and thrive
Global culture that embraces diversity

Fulltime

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Job Responsibility

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
Typical tasks may include incident & problem resolution, and change, performance & capacity management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Security Managed Services Engineer L2

NTT DATA

Location:
India , Kolkata

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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