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Security Managed Services Engineer II

India, Mumbai · Job Posted January 24, 2026
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Job Description

As a Security Managed Services Engineer II at NTT DATA, you will be responsible for ensuring the operational integrity of clients' security infrastructures. This role requires a proactive approach to monitoring and resolving incidents, with a focus on client communication and collaboration with automation teams.

Job Responsibility

  • Ensure the operational integrity of clients' security infrastructures and systems
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Log incidents promptly and provide second-level support
  • Execute changes responsibly, flag risks and mitigation plans
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
  • Assist L1 Security Engineers with triage and troubleshooting
  • Support project work when required
  • Contribute to the change management process

Requirements

  • Experience with managed services handling security infrastructure
  • Working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset, always putting their needs and positive experience first
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

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