Security/ Loss Prevention Patrol Officer Job at Marriott Bonvoy (London)

Job Responsibility

Protect and safeguard the hotel guests and associates, their belongings, the hotel building and all hotel assets
Respond rapidly to requests for emergency and non-emergency assistance in a professional manner
Patrol all areas of the property, noting unusual circumstances or safety violations
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate emergency services if necessary, and documenting incident
Monitor Closed Circuit Televisions (CCTV), duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situations are responded too suitably, and the appropriate personnel are dispatched/action is taken
Respond to the scene of guest or employee accidents and determine if first aid is required, administer first aid to guests or employees as required
Assist guests or employees during emergency situations, such as fire, evacuation, bomb threat, robbery, floods etc.
Document, report and follow up on all safety and security hazards and violations, notifying the Director of Loss Prevention and where applicable, the GM/leadership team, emergency services, or other appropriate individuals as per property policy
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation
Call for assistance when required
Enforce the hotel associate entrance policy, bag check policy, red sticker policy and master key procedure
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals
To be empowered to deal with guest problems, through using the LEARN process, and seeking advice when unsure what to do
Greet all guests and co-workers in a hospitable manner, using appropriate and professional language and in the case of the guest, using the guests’ name as often as possible if known
Anticipate guests' service needs
Partner with and assist others to promote an environment of teamwork and achieve common goals
Rotate with the Duty LP officer and Park Street to cover Lunch/ Comfort breaks.

Requirements

Previous experience working within a Loss Prevention role
Similar environment preferred
Strong communication skills (verbal, listening, writing)
Pro-active and reliable
Able to work alone and within a team
Maintain a high level of Integrity
Stress tolerance and the ability to make decisions under pressure
Conflict management skills.

What we offer

Team-spirited co-workers
Encouraging management
Wellbeing programs
Comprehensive Training and Development program
Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries
Recognition programs
Meals at work
Uniform provided
Enrolment of Perks at Work - Access to unlimited deals of retailers and more
Service charge (gratuity) applicable
20 days holiday increasing with service + Bank holidays
Cycle to work scheme
Pension & Life Assurance
Awards and recognition celebrations and many more

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Security/ Loss Prevention Patrol Officer

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