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Security/Loss Prevention Officer

United Kingdom, London · Job Posted March 25, 2026
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Job Description

Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry Your dedication to safety provides the guest the same sense of security as they feel in their own home.

Job Responsibility

  • Patrol all areas of the property and assist guests with room access
  • Monitor security feeds and conduct daily physical hazard inspections
  • Respond to accidents and assist guests/employees during emergency situations
  • Defuse guest disturbances and escort from the property if necessary
  • Conduct investigations, gather evidence, and facilitate interviews with relevant parties
  • Complete required shift reports and maintain confidentiality of all loss prevention documents
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • Strong communication skills
  • A history of thriving in stressful situations
  • A team-first attitude
  • A gift for paying attention to the smallest details
  • Compliance with quality assurance expectations and standards
  • Ability to stand, sit, or walk for an extended period of time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and assist with moving objects weighing in excess of 75 pounds
  • Ability to enter and locate work-related information using computers and/or point of sale systems

What we offer

  • Team-spirited coworkers
  • Learning and development opportunities
  • Encouraging management
  • Wellbeing programs
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

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  • Respond to accidents and assist guests/employees during emergency situations
  • Defuse guest disturbances and escort from the property if necessary
  • Conduct investigations, gather evidence, and facilitate interviews with relevant parties
  • Complete required shift reports and maintain confidentiality of all loss prevention documents
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  • Respond to accidents and assist guests/employees during emergency situations
  • Defuse guest disturbances and escort from the property if necessary
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  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
  • Lock property entrances when required
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  • Respond to accidents, contact EMS or administer first aid/CPR as required
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