Security & Loss Prevention Agent

• Patrol property areas
• assist guests with room access
• monitor surveillance systems
• respond to emergencies
• conduct physical hazard inspections
• defuse disturbances
• prepare incident reports
• maintain confidentiality
• conduct investigations and evidence collection
• assist team in achieving common goals
• comply with quality assurance standards.

• Patrol all areas of the property
• assist guests with room access
• monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• lock property entrances when required
• conduct daily physical hazard inspections
• respond to accidents, contact EMS or administer first aid/CPR as required
• assist guests/employees during emergency situations
• notify appropriate individuals in the event of accidents, attacks, or other incidents
• defuse guest/employee disturbances
• call for outside assistance if necessary
• complete incident reports to document all Security/Loss Prevention related incidents
• handle all interruptions and complaints
• resolve safety hazard situations
• escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• report to scenes of vehicle accidents/thefts
• call for assistance using proper code responses
• complete a Loss Prevention shift summary/daily activity report
• maintain confidentiality of all Security/Loss Prevention and property reports/documents
• release information only to authorized individuals
• conduct investigations and gather evidence
• conduct interviews with relevant parties
• follow all company policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• complete safety training and certifications
• ensure uniform and personal appearance are clean and professional
• protect company assets
• welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• speak with others using clear and professional language
• prepare and review written documents accurately and completely
• develop and maintain positive working relationships with others
• comply with quality assurance expectations and standards
• stand, sit, or walk for an extended period of time
• meet state-specific licensing/registration requirements, if applicable
• read and visually verify information in a variety of formats
• visually inspect tools, equipment, or machines
• enter and locate work-related information using computers and/or point of sale systems
• move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• grasp, turn, and manipulate objects of varying size and weight
• move through narrow, confined, or elevated spaces
• move over sloping, uneven, or slippery surfaces
• move up and down stairs and/or service ramps
• reach overhead and below the knees, including bending, twisting, pulling, and stooping.

High school diploma or G.E.D. equivalent

• Equal opportunity environment
• chance to work with globally recognized luxury hospitality brand
• adherence to company culture and Gold Standards
• training and career development opportunities.