Security & Loss Prevention Agent

• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• Patrol all areas of the property
• assist guests with room access
• monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• lock property entrances when required
• conduct daily physical hazard inspections
• respond to accidents, contact EMS or administer first aid/CPR as required
• assist guests/employees during emergency situations
• notify appropriate individuals in the event of accidents, attacks, or other incidents
• defuse guest/employee disturbances
• call for outside assistance if necessary
• complete incident reports
• handle all interruptions and complaints
• resolve safety hazard situations
• escort any unwelcome persons from the property
• report to scenes of vehicle accidents/thefts
• call for assistance using proper code responses
• complete a Loss Prevention shift summary/daily activity report
• maintain confidentiality
• conduct investigations and gather evidence
• conduct interviews with relevant parties
• follow all company policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• complete safety training and certifications
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• speak with others using clear and professional language
• prepare and review written documents accurately and completely
• develop and maintain positive working relationships with others
• support team to reach common goals
• comply with quality assurance expectations and standards
• stand, sit, or walk for an extended period of time
• read and visually verify information in a variety of formats
• visually inspect tools, equipment, or machines
• enter and locate work-related information using computers and/or point of sale systems
• move at a speed required to respond to work situations
• move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• grasp, turn, and manipulate objects of varying size and weight
• move through narrow, confined, or elevated spaces
• move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• reach overhead and below the knees, including bending, twisting, pulling, and stooping
• perform other reasonable job duties as requested by Supervisors

Chance to be proud of the work you do and who you work with