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Allied Universal® Logo Allied Universal® · -

Security Intervention Specialist

United States, Grand Rapids 18.00 USD / Hour · Job Posted April 16, 2026
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Job Description

The primary function of the Security Intervention Specialist is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency.

Job Responsibility

  • Monitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations
  • follow client-specific protocols as needed
  • Analyze, assess, and respond to system-generated alerts and event notifications promptly
  • Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response
  • prioritize and route emergency calls to appropriate first responders
  • Answer inbound calls regarding customer inquiries and respond as necessary
  • Prepare comprehensive post-situational reports and logs for customer distribution

Requirements

  • High school diploma or equivalent (e.g., GED)
  • Must be able to obtain a TOPS Alarm System Monitoring License as part of our paid on-the-job training
  • Minimum of one (1) year of experience in dispatching, security, customer service, or call center role
  • Must be capable of working in a high-stress environment and effectively communicating, particularly during critical, life-or-death emergency situations
  • Able to maintain high alert and use critical thinking to monitor customer sites and respond to any emerging situations
  • Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams

Nice to have

  • Previous experience troubleshooting CCTV security systems or controlling cameras
  • Minimum of two years' experience in law enforcement, security, or the military

What we offer

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
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