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Legends Global Logo Legends Global · -

Security guest services

United States, Toledo · Job Posted February 20, 2026
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Job Description

Security Officers/Security Guards observes and reports activities and incidents all day at the Glass City Center and after hours at the Huntington Center.

Job Responsibility

  • Observes and reports activities and incidents all day at the Glass City Center and after hours at the Huntington Center
  • Be alert at all times and log in any occurrences during shift
  • Answer incoming customer phone calls and take appropriate action for each call
  • Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book
  • Responsible for desk coverage until replacement arrives
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated
  • Must effectively work with a variety of staff, customers and visitors, sometimes under potentially stressful situations
  • Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding safety and security, move in/out, and over all facility policies
  • Keeps the Safety and Security Manager informed of day-to-day activities
  • Responsible for cleaning, minor maintenance, and proper storage of all operational and security equipment for the department

Requirements

  • A good knowledge of command centers, fire alarm panels, surveillance tools and event security equipment used in event production
  • Skill in the techniques of handling the tools and event equipment used in a variety of events and shows
  • Must have ability to verbally communicate with the general public, clients, co-workers and management
  • Should also possess written communication skills and some computer skills
  • Must have excellent organizational skills
  • Must have the ability to work with management, employees, clients and the public
  • Should be able to work from CAD drawings and event checklists
  • Should also have the ability to make quick decisions with regards to safety and security
  • Must complete FEMA Courses ICS-100 and ICS-700 within 30 days of Hire Date
  • Must be able to lift up to 10lbs and occasionally lift and/or moving up to 25lbs
  • Must be well groomed and wear full uniform in accordance with SMG policy and procedure manual
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