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Security Officers/Security Guards observes and reports activities and incidents all day at the Glass City Center and after hours at the Huntington Center.
Job Responsibility:
Observes and reports activities and incidents all day at the Glass City Center and after hours at the Huntington Center
Be alert at all times and log in any occurrences during shift
Answer incoming customer phone calls and take appropriate action for each call
Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book
Responsible for desk coverage until replacement arrives
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated
Must effectively work with a variety of staff, customers and visitors, sometimes under potentially stressful situations
Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding safety and security, move in/out, and over all facility policies
Keeps the Safety and Security Manager informed of day-to-day activities
Responsible for cleaning, minor maintenance, and proper storage of all operational and security equipment for the department
Requirements:
A good knowledge of command centers, fire alarm panels, surveillance tools and event security equipment used in event production
Skill in the techniques of handling the tools and event equipment used in a variety of events and shows
Must have ability to verbally communicate with the general public, clients, co-workers and management
Should also possess written communication skills and some computer skills
Must have excellent organizational skills
Must have the ability to work with management, employees, clients and the public
Should be able to work from CAD drawings and event checklists
Should also have the ability to make quick decisions with regards to safety and security
Must complete FEMA Courses ICS-100 and ICS-700 within 30 days of Hire Date
Must be able to lift up to 10lbs and occasionally lift and/or moving up to 25lbs
Must be well groomed and wear full uniform in accordance with SMG policy and procedure manual