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We are looking for an experienced Security Field Engineer with expertise in low-voltage systems to join our team in Melbourne, Florida. This position offers an exciting opportunity to work directly with clients, ensuring the optimal performance of integrated security systems. The role requires a proactive individual who enjoys solving technical challenges and delivering high-quality solutions in a fast-paced environment.
Job Responsibility:
Program, test, and commission integrated security systems, including access control, wireless, intrusion, paging, and intercom devices
Provide hands-on installation, configuration, and maintenance of hardware, software, and networking products at client sites
Diagnose, troubleshoot, and resolve technical issues promptly to ensure uninterrupted system functionality
Train field technicians and clients on the operation and maintenance of security systems
Manage assigned projects, ensuring timely delivery, adherence to budget, and high-quality results
Act as the primary liaison for clients to address concerns, escalate issues, and maintain open communication
Perform routine maintenance and repairs on equipment to prevent future disruptions
Document service activities thoroughly, including troubleshooting steps and resolutions
Collaborate with team members to develop innovative solutions and improve existing processes
Provide on-call, after-hours support as needed, including nights, weekends, and holidays
Requirements:
Proficiency in network cabling, fiber-optic installations, and low-voltage systems
Demonstrated knowledge of access control, CCTV systems, and wireless technologies
Certifications in Genetec, Software House, Lenel, or Exacq are highly preferred
Strong ability to prioritize and shift focus in response to changing work orders
High school diploma or associate degree in a relevant field
Excellent communication and organizational skills
Ability to travel to client locations and work collaboratively with a team
Flexibility to provide after-hours support and adapt to varying shifts as required
What we offer:
medical, vision, dental, and life and disability insurance