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This position is responsible for crowd management at the facility. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned.
Job Responsibility:
Crowd management at the facility
Security screenings
Ticket taking
Ushering
Access control
Emergency response
Ensuring the safety of guests
Enforcing venue policies
Ensuring the safety of 3rd party property
Bag checking to ensure no contraband is permitted in the venue
Security screening via pat downs, the use of walk-through metal detectors or wand screening
Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
Ensuring patrons do not enter non-public areas
Directs and interacts with the public, fellow employees and management
Assist with seating and directions as required
Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations
Observe, detect, correct and report any unsafe conditions on the premises
Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies
Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
Provide for written witness report as required
Requirements:
High school diploma or GED required
Ability to work with minimal supervision
Strong customer service skills
Good written, verbal and interpersonal skills required
ability to interact with all levels of staff including management
Professional presentation, appearance and work ethic
Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
Must be able to speak, read and write English
Must be at least 18 years old
Ability to stand, walk, climb and stoop for large amounts of time
Ability to work in both indoor and outdoor settings
Ability to work in adverse conditions, including contact from hostile people